Supervisor, Clinical Support Team

Provides leadership, oversight and coordination of the functions and activities of patient care technicians and unit secretaries in the Clinical support team (CST). Responsible for daily operations for all shifts including work assignments, performance monitoring, coaching and mentoring staff, and ensuring efficient use of resources.  Embodies the Memorial Health System Performance Excellence Standards of Safety, Quality, Integrity and Stewardship that support our mission, vision and values.

Education:

• High School Diploma or equivalent required.
• Associate's degree or equivalent college coursework preferred. 

Experience:

• One year of experience in a medical field required.
• Minimum of one year of supervisory or leadership experience required.

Other Knowledge/Skills/Abilities:

• Achievement Orientation: A practice for surpassing standards of excellence. Standards may involve past performance (striving for improvement); objective measures (results orientation); challenging goals or redefining the nature of the standards themselves (innovation).
• Collaboration: Ability to work cooperatively and inclusively with other individuals and/or teams not formally lead; working together as opposed to working separately or competitively.
• Communication: Ability to use written and spoken communication in formal and informal situations to convey meaning, build shared understanding, and productively move agendas forward.
• Impact and Influence: Ability to persuade, convince, influence or impress others to get them to go along with or to support change; able to understand others interests and motivations, to have a specific impact, effect, or impression on them and/or convince them to take a specific course of action.
• Innovation: Ability to approach one’s work and the organization in new and breakthrough ways, including applying complex concepts, developing creative new solutions, or adapting previous solutions in promising ways.
• Process and Quality Management: Ability to analyze and design or improve an organizational process, including incorporating the principles of high reliability, continuous quality improvement, and user-centered design.
• Team Leadership: Ability to lead groups of people toward shared visions and goals, from forming a team that possesses balanced capabilities, to setting its mission, values and norms, and holding colleagues accountable individually and as a group for results.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Quality, Integrity and Stewardship that support our mission, vision and values:

• SAFETY: Prevent Harm - I will put safety first in everything I do.  I will speak up, without fear, on matters of patient and colleague safety.  I will take action to create an environment of zero harm.

• QUALITY: Improve Outcomes - I will continually advance my knowledge and skills.  I will seek out continuous improvement opportunities.  I will deliver evidence-based care that leads to excellence in outcomes.

• INTEGRITY: Show respect and Compassion - I will respect others and show compassion.  I will behave honestly and ethically.  I will be accountable for my attitude, actions and health.

• STEWARDSHIP: Reduce Waste - I will use resources wisely and maintain financial stability.  I will work together to coordinate care and services across the health system.  I will promote healthier communities.

2. Ensures fulfillment of mission and progress towards vision. Exhibits behaviors consistent with MHS values, and ensures strategic plan is cascaded throughout the organization to achieve desired business outcomes.

3. Build and maintain a cohesive team. Provides supervision, direction and support for assigned members of the team including onboarding of new colleagues, monthly updates, triaging of work, appropriate staffing level expectation setting, resource allocation and follow-through of assignments. Interprets policies, objectives and operational procedures and represents them in a positive manner.

4. Coaches and develops colleagues to their fullest potential, providing educational and developmental opportunities as needed. Equips colleagues to fully utilize the time, talent, technology, and resources available to them to ensure maximum effectiveness and efficiency. Manages full cycle performance management of colleagues, as supported by the Nurse Manager. Develop and implement succession plans for team.

5. Interacts daily with inpatient nursing to address and resolve any concerns related to the colleagues in CST.

6. Monitors productivity of the patient care technicians and unit secretaries in CST through timecards and schedules. This includes developing and maintaining an accurate schedule.

7. Identifies and evaluates ways in which to grow and optimize CST, including but not limited to continuous evaluation of the department processes, staffing, use of resources and equipment and quality/safety initiatives. Implements and monitors improvements.

8. Effectively manages large and small-scale projects. Exercises good project management discipline and rigor in managing tasks, deliverables and needed resources. Completes projects within prescribed timeline and budget. Ensures all scope changes are evaluated, communicated and approved by the appropriate parties prior to implementation. Evaluates implementations and adjusts accordingly.

9. Maintains professional growth and development through continuing education, seminars, workshops and professional affiliations.

10. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.