DUTIES & KEY PERFORMANCE AREAS
• Lead and manage all wellness operations across company lodges to ensure exceptional guest
experience
• Design and deliver innovation wellness experiences that complement the safari guest journey
• Manager departmental budgets, financial performances and monthly reporting
• Develop annual wellness budget and commercial plans with the General Manager
• Partner with Sales & Marketing to promote wellness experiences and identify new business
opportunities
• Oversee procurement, stock control, inventory and cost management.
• Build strong relationships with guests and resolve guest concerns professionally and efficiently.
• Conduct regular operational inspections to maintain exceptional wellness standards across all
lodges.
• Lead, coach, mentor and develop the wellness team through ongoing training and Performance
management.
• Monitor wellness performance through key operational and financial metrics
• Build close working relationships with key lodge departments including Front of House,
• Housekeeping, Guiding, and Maintenance to ensure seamless coordination and an exceptional
end-to-end guest experience across all lodges
• Develop an annual training plan with the wellness team leader and ensure that all employees are
trained and developed to meet the needs of the business
