Spa & Wellness Manager

We are seeking an experienced and passionate Spa & Wellness Manager to lead the luxury spa and wellness operations of our Estate. The ideal candidate will have a strong background in holistic wellbeing, combining expertise in spa therapies with a deep understanding of movement practices such as yoga, Pilates , and functional fitness. This leadership role requires a balance of operational excellence, creative wellness programming, and an unwavering commitment to delivering exceptional guest experiences in line with luxury hospitality standards. 

Key Responsibilities: 

Leadership & Operations 

• Oversee daily operations of the spa and fitness center, ensuring exceptional service and seamless coordination across all touchpoints. 

• Lead, train, and inspire a multidisciplinary team of therapists, instructors, and wellness professionals. 

• Uphold and enforce brand standards, operating procedures, and hygiene protocols to ensure a consistently elevated guest experience. 

Holistic Wellness & Movement Programming 

• Develop and curate a comprehensive wellness offering that integrates spa treatments with movement practices like yoga, Pilates, and guided fitness sessions. 

• Collaborate with instructors to deliver thoughtfully designed group classes, private sessions, and seasonal wellness programs. 

• Stay current with global wellness trends to continuously evolve the wellness journey offered to guests. 

Guest Experience 

• Provide personalized wellness consultations and guide guests through bespoke wellness journeys. 

• Foster a serene, welcoming environment where guests feel cared for, supported, and inspired to enhance their well-being. 

• Actively engage with guests to gather feedback and ensure high satisfaction and repeat visitation. 

Financial Management 

• Drive revenue across all spa and wellness offerings, including treatments, retail, and movement-based programs. 

• Manage department budgets, forecasts, and cost controls while ensuring profitability and operational efficiency. 

• Monitor KPIs and implement strategies to optimize performance and guest engagement. 

Marketing & Brand Alignment 

• Collaborate with hotel marketing and PR teams to promote wellness programs, special events, and brand partnerships. 

• Organize and host wellness events, retreats, and workshops that reflect the hotel’s luxury positioning and wellness philosophy. 

• Maintain strong visual presentation, tone of voice, and service consistency aligned with brand identity. 

Qualifications & Requirements: 

• Minimum 8 years of experience in spa and wellness operations, preferably within a luxury hotel or resort environment. 

• Strong understanding of spa therapies and wellness services, with specific knowledge of movement practices and functional training. 

• Proven leadership and team development skills. 

• Excellent guest service orientation and ability to create memorable, personalized wellness experiences. 

• Financial acumen in budgeting, reporting, and driving revenue. 

• Degree or diploma in Spa Management, Wellness, Hospitality, or a related field preferred. 

• CPR and First Aid certification is an advantage. 

Desired Attributes: 

• Passionate about wellness and mindful living. 

• Innovative, trend-aware, and committed to continuous improvement. 

• Naturally empathetic with a warm, guest-focused mindset. 

• Organized, proactive, and able to multitask in a fast-paced luxury environment. 

• A strong ambassador for the hotel's wellness brand and culture.