A Day in the Life:

Process Standardization & Improvement:

• Lead the assessment, documentation, and standardization of core business processes across multiple functional areas.
• Facilitate current-state and future-state process mapping, including identification of inefficiencies, risks, and improvement opportunities.
• Develop, organize, and maintain an enterprise policy and process maps that enable consistent execution and support organizational decision making.
• Partner with functional leaders and internal stakeholders to align processes with organizational goals, regulatory requirements, and best practices.
• Ensure processes adhere to state regulations, agency policies, and industry standards.
• Ensure standardized processes are documented, accessible, and regularly reviewed for relevance and effectiveness.
• Establish metrics and reporting mechanisms to track performance and continuous improvement.

Project Management:

• Manages implementation of strategic initiatives delegated by the CAO.
• Plan, execute, and monitor process standardization projects from initiation implementation and stabilization.
• Develop project plans, timelines, and deliverables; proactively manage risks, dependencies, and scope changes.
• Coordinate cross-functional project teams and ensure accountability to deliverables and deadlines
• Track and report project progress, outcomes, and performance metrics to leadership and stakeholders.

Stakeholder Engagement:

• Drive the execution of organizational change initiatives through development, implementation, and adoption of standardized policies, procedures, and process improvements aligned with leadership priorities.
• Develop initiative tracking tools and reporting dashboards for leadership use.
• Improve consistency of project planning across departments.
• Maintain centralized visibility of strategic initiative progress.
• Collaborate with internal partners for training and communication to support process rollout, education, and adoption.
• Monitor post-implementation effectiveness and recommend refinements to ensure sustainability and continuous improvement. 

What You'll Need for Success:

Education:

• Bachelor’s degree in Business Administration, Public Administration, Project Management, or related field.

Experience:         

• 5+ years of experience in project management, process improvement, or operations within government/public sector, highly regulated, or large matrixed organization.
• Project Management certification (PMP or equivalent) strongly desired.
• Demonstrated experience leading cross-functional projects and implementing standardized processes.
• Excellent communication and facilitation skills, with the ability to influence without direct authority.

Knowledge of:

• Strong knowledge of project management methodologies (PMP or similar certification preferred).
• Familiarity with Lean, Six Sigma, or other process improvement frameworks.
• Excellent communication, facilitation, and stakeholder management skills.
• Proficiency in project management tools (e.g., MS Project, Asana, or similar).

Ability to Demonstrate:

• Strategic Thinking – analyze complex situations, anticipate challenges, and develop innovative solutions that align with organizational goals.
• Problem Solving – identify root causes, evaluate alternatives, and implement effective solutions to improve processes and outcomes.
• Organizational Change Leadership – drive adoption of standardized processes and build organizational buy-in for sustained execution.
• Collaboration & Influence – build strong relationships, foster teamwork, and influence stakeholders at all levels to achieve shared objectives.
• Adaptability – adjust to changing priorities, manage ambiguity, and remain effective in dynamic environments.
• Results Orientation - set clear goals, monitor progress, and deliver high-quality outcomes within established timelines and budgets.