Senior Field Clinical Specialist, TMTT

Make a meaningful difference to patients around the world. As a part of the Field Clinical Specialist team, you'll play a crucial role in partnering with clinical professionals to deliver our patient-focused therapies including proctoring, training, and education. Your knowledge of working within the hospital ecosystem, combined with our in-depth training program, will help develop you into an Edwards subject matter expert. The time is now to join a team focused on transforming treatment for the many patients in need. 

How you will make an impact: 

• Develops clinical education materials in connection with clinical investigations. Provides expertise and clinical insights on the device, procedure and protocol throughout the life cycle of the clinical investigation.

• Responsible for certification of the centers, physicians and other related staff, as well as EW personnel and as outlined within EW SOPs

• Provide education on all aspects of the device, device handling, implantation and troubleshooting techniques related to equipment, tools and products required for device implants.

• Throughout commercial procedures, provide physicians and medical staff with required follow-up support to ensure continuity of education and technical support related to all aspects of patient outcome. Develop and continuously improve training curriculum, training materials and training tools, based on clinical trial experience, EW guidelines and SOP.

• Provide training and guidance to new Field Clinical Specialists

• Educate and train physicians, hospital personnel and hospital staff on technical matters related to investigational products and procedures through conducting and/or coordinating one-on-one ad hoc training sessions and in-service structured education programs.

• Plan and implement growth strategies within focused accounts in partnership with the Sales and Sales Management. Responsible for upselling in key strategic accounts working in conjunction with Business Managers

• Learns the product(s), physiology, anatomy, applications and “language” of the market and Edwards Lifesciences. Fully monitor clinical support activities, changes in the market and assigned accounts, as well as, competitive activity with the NSM and the appropriate Sales Specialist.

• Validate software and hardware updates in the field as applicable

• Other incidental duties

What you’ll need: 

• Bachelor's Degree in related field

• 5 years of experience as Clinical Specialist, in previous related medical device and/or clinical experience

• Full knowledge and understanding of cardiovascular science

• Full understanding of cardiovascular anatomy, pathology and physiology

• Full understanding of medical device regulatory requirements and documents, device accountability and adverse events reporting

What else we look for: 

• Training experience in clinical / technical environment preferred
• Proven expertise in MS Office Suite and ability to operate general office machinery
• Strong written and verbal communication skills, presentation, and interpersonal relationship skills including negotiating and relationship management skills
• Business Intelligence & Interact with KOL and proctors
• Excellent problem-solving and critical thinking skills
• Ability to manage confidential information with discretion
• Strict attention to detail
• Ability to interact professionally with all organizational levels
• Ability to manage competing priorities in a fast paced environment
• Must be able to work in a team environment, including inter-departmental teams and key contact representing the organization on contracts or projects
• Ability to interact with senior internal and external personnel on significant matters often requiring coordination between organizations
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

About TMTT:

Patients with mitral and tricuspid heart valve disease often have complex conditions with limited treatment options. Our Transcatheter Mitral and Tricuspid Therapies (TMTT) business unit is boldly pursuing an innovative portfolio of technologies to address a patient’s unmet clinical needs. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.