Rehabilitation Clinical Support Associate- Morgan Hospital

Schedule: PRN Hours

Responsibilities: 

• This position oversees patient flow from point of entry to destination and ensures timely, accurate and professional services. 
• This position is responsible for timely and accurate resolution of patient’s accounts.  
• Responsibilities may include but are not limited to obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits.  
• Communicates with payers and patients to achieve accurate financial information.   
• Responsible for accurate registration of patients, scheduling recurring  appointments, answers incoming calls and directs patient and visitors appropriately.
• Participates in operational aspects of the department and maintains performance improvement activities as required. 
• Participates in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs. 
• Orders, distributes and maintains designated and appropriate inventory of department related supplies.  
• The position adheres to departmental productivity, quality and service standards in support of operational goals.

Qualifications:

• High School Diploma/GED is required.
• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS)