Regional Clinical Specialist
CCS MedicalOverview
Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.
As a Clinical Specialist, Regional, you will provide virtual and in-person clinical support to providers and patients within an assigned region. Partners closely with Account Executives to identify, develop, and deepen engagement within existing accounts. Leverages expertise in advanced diabetes therapeutics and technology to independently deliver clinical education and insulin pump training in provider and patient settings following onboarding, positioning CCS as a trusted partner and driving brand loyalty and referral growth. Works in alignment with field sales and clinical services leadership to prioritize activities and optimize performance within the assigned territory. Provides virtual and in-person clinical support to providers and patients within an assigned region. Partners closely with Account Executives to identify, develop, and deepen engagement within existing accounts. Leverages expertise in advanced diabetes therapeutics and technology to independently deliver clinical education and insulin pump training in provider and patient settings following onboarding, positioning CCS as a trusted partner and driving brand loyalty and referral growth. Works in alignment with field sales and clinical services leadership to prioritize activities and optimize performance within the assigned territory.
The successful candidate will report directly to the Director, National Clinical. The position location is within an assigned territory, and the placement must be willing to travel frequently.
Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming; residents are not eligible.
Responsibilities
- Provides clinical support and education to provider offices and patients, leveraging expertise in advanced diabetes technology
- Independently conducts patient assessment, pre-pump education, insulin pump training, and post-training follow-up in virtual and in-person settings, ensuring safe and effective therapy initiation
- Independently delivers CGM and insulin pump in-services to provider offices, including prescribers, educators, and staff, demonstrating accurate, evidence-based clinical knowledge and effective teaching in both virtual and in-person settings
- Partners with Account Executives to plan and execute provider engagement, coordinating outreach and activities to align with territory strategy
- Builds and maintains provider and partner relationships through consistent, coordinated engagement and reliable follow-through on commitments
- Participates in local and regional diabetes-related community and professional events to build relationships, increase CCS visibility, and contribute to territory growth
- Demonstrates sound clinical and professional judgment by adhering to current, evidence-based standards of care (SoC) and standard operating procedures (SOPs), practicing within defined role scope, and appropriately escalating questions or concerns in alignment with internal teams and providers
- Communicates clearly, timely, and professionally with providers, OEM partners, and internal stakeholders, following established processes
- Adapts to changing schedules, environments, and patient or provider needs while maintaining productivity and responsiveness in a dynamic, field-based setting
- Ensures timely, accurate, and complete documentation of all patient and provider interactions, education sessions, and outcomes in accordance with company standards and regulatory requirements
- Maintains active licensure and adheres to all applicable regulatory, compliance, and company standards
- Maintains a high degree of confidentiality at all times due to access to sensitive information
- Maintains regular, predictable, and consistent attendance and is flexible to meet the department's needs
- Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
- Abides by all regulations, policies, procedures, and standards
Desired Outcomes
Building Customer Loyalty: Effectively meets and exceeds customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty.
Building Partnerships: Identifies opportunities and takes action to build and maintain strategic relationships between one's area and other teams, departments, customers, or organizations to help achieve business goals.
Building Trust: Interacts with others in a way that gives them confidence in one's intentions and those of the organization.
Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers' and own organization's needs.
Follow-up: Monitors the results of delegation, assignments, or projects; considers the skills, knowledge, and experience of the assigned individuals and the characteristics of the assignment or project.
Gaining Commitment: Uses appropriate interpersonal styles and techniques to gain acceptance of ideas and plans and modifies behavior to accommodate tasks, situations, and individuals involved.
Initiating Action: Takes prompt action to accomplish objectives; takes action to achieve goals beyond what is required; being proactive.
Sales Ability and Persuasiveness: Uses appropriate interpersonal styles and communication methods with prospects and clients to gain acceptance of products, services, and ideas.
Organizational Fit: The extent to which an organization's mode of operation and values are consistent with the type of environment that provides personal satisfaction.
Qualifications
- 5+ years of clinical experience in diabetes care, education, or chronic disease management, , including direct patient-facing care and education
- Bachelor’s degree (BA/BS) required or equivalent combination of education and/or experience
- Active, unrestricted licensure as a Registered Nurse (RN) or Registered Dietitian (RD/LD) required; must be maintained in good standing
- Certified Diabetes Care and Education Specialist (CDCES) required
- Recent (within the past 24 months) hands-on experience independently providing CGM and insulin pump education, including pump training, to patients required; pediatric experience preferred
- Current certification on at least one major insulin pump platform required
- Demonstrated ability to work independently in a field-based role, build provider relationships, and partner effectively with field sales teams
- Demonstrated ability to deliver clinical education in both virtual and in-person settings
- Working knowledge of diabetes terminology and healthcare reimbursement processes, including regulatory and compliance requirements
- Knowledge of CGM and insulin pump products, clinical criteria, and coverage requirements preferred
- Proficiency in Microsoft Office required
- Proficiency using CRM tools
- Active driver’s license, current auto insurance and reliable transportation
Values
Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.
- Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.
Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.
- Ensure that the patient is the driving force behind business decisions, implementing service practices that meet the needs of both the patient and the organization. Treat other the way you want to be treated.
Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.
- Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.
- CCS is an EEO/AA Employer. M/F/D/V
Company Overview
CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected®, a human-led, digitally-enabled clinical solution. PropheSee™—an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions— is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work®, and with numerous peer-reviewed publications validating our care management approach, CCS is more than a trusted supplier—we're a partner in transforming chronic care delivery. To learn more about how CCS is addressing today's healthcare challenges, visit ccsmed.com or connect with us on LinkedIn.
What We Offer
- Competitive Salary
- Bonus/Incentive Opportunities/commission: (if applicable)
- Comprehensive Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (vacation and holidays)
- Growth & Development:
- Ongoing training and professional development
- Work-Life Balance:
- Remote or hybrid work options
- Wellness programs and mental health support