Quality & Process Improvement Manager
Grocery Outlet CareerAbout Grocery Outlet:
- Our Mission: Touching lives for the better
- Our Vision: Touching lives by being the first choice for bargain-minded consumers in the U.S.
- Our Values & Behaviors: Achievement, Diversity, Entrepreneurship, Family, Fun, Integrity & Service
About the Team:
Our Supply Chain and Logistics team mission is to provide top notch service to our stores and purchasing teams contributing to the goal to make Grocery Outlet the first choice for bargain minded customers while touching lives for the better. Our team oversees the successful movement of products from our vendors to our stores and is self-motivated, passionate, and dedicated.
About the Role:
Reporting to the VP of Supply Chain Operations, the Quality & Process Improvement Manager is a newly created role designed to elevate the quality and operational consistency of our distribution centers. This leader will partner with DC field operations leadership to develop, implement and govern a network-wide quality assurance program, build robust process standards and strengthen inventory control procedures and reconciliation measures. You will be responsible for root causing quality defects and pre-receipt defects within the operation and analyzing operating methods and procedures to identify gaps in inventory control and quality assurance. In this role, you will determine the appropriate methods and problem-solving tools to use to implement new practices/procedures and will get the opportunity to implement innovative and creative ways to achieve desired results while collaborating across multiple operational departments to drive quality goals and meet inventory control metrics.
Responsibilities Include:
- Design, implement and maintain a comprehensive quality system across all DC’s inclusive of SOP’s, standard work, audit procedures and routines and corrective action processes.
- Lead improvements within inbound receipts, bin and location accuracy, order cancels, and other quality indicators identified through process audits, while also identifying and escalating vendor trends in pre-receipt defects and damages.
- Establish quality standards for order selection accuracy, product/food safety handling and regulatory compliance.
- Build and execute a network-wide audit program on outbound store orders, partner with DC site leadership teams to identify and action areas of opportunity and provide reporting on trends and improvement activities with key stakeholders and senior leadership.
- Partner with DC site leadership teams to strengthen inventory control processes, including cycle counts, root-cause analysis for discrepancies, slotting accuracy, shrink reduction, and reconciliation workflows.
- Implement KPIs and reporting mechanisms for inventory accuracy, shrink, damage, and overall product integrity.
- Serve as a subject matter expert for quality, inventory control, and process improvement across the network.
About The Pay:
- Base Salary Range: $125,000 - $145,000 Annually
- Annual Bonus Program
- Equity
- 401(k) Profit Sharing
- Medical, Dental, Vision & More!
- Final compensation will be determined based upon experience and skills and may vary based on location.
About You:
- 10+ years of warehouse or distribution center operations experience, preferably in a leadership role overseeing quality, inventory control, or process improvement.
- Lean, Six Sigma, Kaizen and/or process engineering experience strongly preferred.
- Strong working knowledge of warehouse equipment, safety protocols, workflow processes, and inventory management practices.
- In-depth understanding of food safety handling, regulatory compliance, and warehouse safety standards.
- Experience with WMS platforms; ability to interpret data and use systems to drive process improvements.
- Exceptional communication skills with the ability to influence leaders at all levels.
- Excellent presentation, facilitation, and interpersonal skills.
- Proficiency in Microsoft Office Suite.
- Experience building quality systems from the ground up.
- Experience in grocery, food distribution, or high-volume DC environments.
- Experience supporting change management in multi-site operations.
- Ability to travel 15–20%.