Quality Improvement Specialist 700012

Job Purpose and Job Descrition:

1st shift- 7:00 am 4:00pm(30-minute break), 40 hours a week.

$19 per hour

The Quality Improvement Specialist is responsible for supporting, developing, and implementing quality improvement initiatives across the organization. This role works collaboratively with cross-functional teams to analyze processes, identify gaps, resolve issues, and drive continuous improvement efforts that enhance product/service quality, operational efficiency, and customer satisfaction.

Key Responsibilities

Quality Improvement & Continuous Improvement

• Lead and support continuous improvement projects using Lean, Six Sigma, and other quality methodologies.
• Analyze current processes and workflows; identify improvement opportunities that reduce waste, increase efficiency, and enhance quality.
• Facilitate root cause analysis (RCA), corrective actions (CAPA), and preventive measures.
• Support the development, revision, and implementation of standard operating procedures (SOPs).

Data Analysis & Reporting

• Collect, analyze, and interpret operational and quality performance data.
• Prepare and present quality metrics, dashboards, and reports to management.
• Monitor KPIs to ensure processes remain in control and improvement targets are met.

Quality Systems & Compliance

• Support internal and external audits by preparing documentation and coordinating audit activities.
• Ensure compliance with organizational standards, regulatory requirements, and industry best practices.
• Maintain quality records and documentation in accordance with quality system standards (e.g., ISO, FDA, IATF, as applicable).

Training & Cross-Functional Collaboration

• Provide training, coaching, and guidance to teams on quality tools, standards, and methodologies.
• Collaborate with operations, engineering, production, safety, and supply chain to drive improvement initiatives.
• Facilitate improvement workshops (Kaizen, 5S, Process Mapping, etc.).

Customer & Supplier Quality Support

• Assist in resolving customer quality concerns, analyzing trends, and implementing corrective actions.
• Work with suppliers to address quality issues, evaluate performance, and support supplier development activities.

Qualifications

Education

· Bachelor’s degree in Engineering, Quality, Business, or related field (preferred).

Experience

· 2–5 years of experience in quality improvement, quality assurance, or operations.

· Experience with Lean, Six Sigma, or continuous improvement methodologies (Green Belt or training preferred).

Skills

· Strong analytical and problem-solving abilities.

· Knowledge of quality tools such as RCA, FMEA, SPC, Pareto, fishbone diagrams, etc.

· Experience with data analysis tools (Excel, Power BI, Minitab, etc.).

· Excellent communication, facilitation, and interpersonal skills.

· Ability to manage multiple projects and work collaboratively across teams.

Competencies

· Continuous improvement mindset

· Attention to detail

· Leadership and influencing skills

· Strong organizational and project management abilities

· Adaptability and results orientation

Work Environment

· Primarily office-based with regular presence on the production floor (if applicable).

· Collaboration with cross-functional teams at various organizational levels.