Quality Improvement Specialist
City of Toronto
- Job ID: 60333
- Job Category: Health Services
- Division & Section: Public Health, Decision Support, Surveillance & Immunization
- Work Location: Union Station, East Wing, 65 Front St. W. Toronto ON M5H 2N2
- Job Type & Duration: 2 Full-time, Temporary (12-month) vacancies
- Hourly Rate and Wage Grade: $50.41 - $55.24
- Shift Information: Monday - Friday, 35 hours per week
- Affiliation: L79 Full Time
- Number of Positions Open: 2
- Posting Period: 08-Oct-2025 to 23-Oct-2025
Reporting to the Manager, the Quality Improvement Specialist (QIS) will provide performance management expertise and support in the area of quality improvement, process mapping, performance measurement and analysis. The QIS will work collaboratively on the multidisciplinary team to strategically integrating quality at the program and organizational level to support and strengthen TPH’s ability to drive effective public health practice, advance health equity and health outcomes, and deliver high quality programs and services to Toronto’s diverse population.
Major Responsibilities:
- Provides quality improvement expertise and support including strategic operational business planning, performance measurement frameworks and project management
- Develops, implements and evaluates divisional programs and projects
- Identifies quality improvement processes, methods, systems and analysis, using a best practices approach and evidence informed decision making
- Develops and implements quality assurance processes to monitor and support programs to achieve and maintain standards and to comply with legislative mandates
- Conducts current state assessments, environmental scans, literature reviews and documents business processes and work flows for the purpose of business process redesign and program evaluations
- Plans and coordinates projects (e.g. requirements gathering, gap-fit assessment, implementation of appropriate technology, return on investment analyses, budget monitoring)
- Develops and implements communication strategies to inform stakeholders (e.g., performance measures, quality improvement initiatives, best practices and legislative changes)
- Creates and maintains resource information for stakeholders
- Represents the directorate or program on various committees
- Provides expert advice on staff training, professional development and policy development
- Drafts and revises related program plans, policies and procedures
- Develops and facilitates in-service training, staff orientation and staff development programs
- Attends workshops, conferences, seminars, etc
Key Qualifications:
Your application must describe your qualifications as they relate to:
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A Master's degree in a related field (e.g., Quality Management, Health/Nursing Informatics, etc)
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Experience supporting program and organizational performance management including developing and analysing performance measures in public health or similar healthcare setting.
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Considerable experience designing and implementing quality improvement projects, including documenting business processes and workflows for the purpose of improving business process design.
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Considerable experience leading concurrent projects and providing work direction to teams utilizing project management methodologies.
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Considerable experience developing and presenting written reports to management and senior leaders.
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Experience in the development, planning and implementation of training and education sessions.
You Must Also Have:
- Computer proficiency with Office software applications (Excel, Outlook, PowerPoint, Visio, Word).
- Knowledge of various federal, provincial and municipal legislation as they relate to public health standards and requirements.
- Excellent written and oral communication skills.
- Ability to work with quality improvement and performance management frameworks, planning processes, change management, risk management, process improvement practices and evaluations.
- Ability to lead multidisciplinary project teams utilizing excellent problem solving, communication, facilitation, human relations and persuasion skills.
- Ability to build relationships with stakeholders and to proactively contribute to joint initiatives.
- Ability to develop and implement training and education sessions.
- A certificate in performance management or quality improvement i.e., Lean or Six Sigma is an asset.
A Candidate List will be established and remain in effect for three (3) months after the posted opportunities have been filled. This list will be used to fill current and any additional temporary vacancies in the posted job that become available within the posted or a different location in the PH Communicable Disease Control Division.
Notes
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Applicants are required to demonstrate in their resume that their qualifications match those specified in the job posting. Additional information submitted after the job posting closing date will not be accepted.
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Assessment may include an interview, written and/or practical test. Location of assessment to be determined.
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If selected for a temporary position, permanent Local 79 employees will retain their permanent status. At the end of the temporary assignment, Local 79 employees will return to their permanent base job classification.
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If selected for a temporary position, temporary and part-time employees will be reassigned to this temporary position.
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Work location reflects what is known at the time of posting.
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An employee's reporting relationship and/or work location may change due to operational reasons and in accordance with their Collective Agreement.
- Information on preparing for City job competitions is available on the Job Opportunities website.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.