Quality Improvement Manager

Quality Improvement Manager (covering Texas and Arizona)  Are you looking for meaningful work that uses your background in social services to impact a larger population? As the Manager of QI Field Services, you will provide leadership and support Quality services state-wide, helping to implement Quality Improvement plans to meet and exceed service excellence. Quality Improvement  Analyze data and proactively identify opportunities for improvement; partner with state leadership and the state QI team to develop and implement strategies toward improvement  Represent the state on the QI Network leadership team and participate in state staff meetings  In partnership with the state leadership team and QI Director, develop state-specific continuous quality improvement plans Provide technical assistance and subject matter expertise with regard to process improvement initiatives, with a focus on quality assurance and improvement  Implement and maintain systems and processes for effective communication with state leadership team and QI staff to elicit feedback and disseminate information  Partner with Operations to identify training needs and to develop resources to meet those needs  Risk Management  Oversee the implementation of the incident reporting system according to our Incident Management Protocol  Organize and manage monthly trended incident reporting of system data to Operations for their review and action  Consult with Operations to follow through on critical events and identify methods to improve safety and minimize risk to clients and employees   Conduct complex and high-level internal investigations  Conduct and/or review internal investigations for incidents involving alleged abuse and/or neglect  Implement the Incident Management Protocol and Mortality Review Protocol in addition to Operating Group requirements  Actively participates in merger and acquisition diligence assessments and evaluation of prospective acquisitions  Compliance  Develop and oversee quality and compliance monitoring systems to measure the state’s compliance with the standards, contractual obligations, state and federal regulations, and accreditation standards  Support operations to develop corrective action plans in response to adverse actions that require the Notification Protocol; verify implementation of those plans  Complete Network Performance Audits  Work with State leadership team to develop policies in compliance with local regulatory standards and consistent with corporate policies and protocols  Provide technical assistance and direction in the development of corrective action plans for adverse actions according to Network Notification Protocol, as well as other issues of non-compliance; provide training as necessary  Customer Engagement  Partner with state leadership and operations to develop improvement plans in response to customer engagement survey results  Collaborate with Operations leadership to determine and implement local customer engagement activities  Collaborate with state leadership and QI Director to design the strategy for completing the survey process in the state  Direct and manage the performance of QI Specialists in tandem with Operations supervisors  Supervise and manage assigned staff, including performance evaluations, scheduling, orientation, and training; resolve employee relations issues as needed; make decisions related to employment  Qualifications: Bachelor’s degree  Minimum of 5 years of experience in allied health field (OT, PT, Speech) is required. Supervisory experience strongly preferred  Some experience with Medicare, Medicaid billing  Strong attention to detail, organizational skills, and the ability to multi-task to meet deadlines  Effective communication skills to manage relationships  Self-motivated and collaborative; a team player  Why Join Us?  Full compensation/benefits package for full-time employees. 401(k) with company match  Paid time off and holiday pay Enjoy complex work that makes a difference in the lives of those we serve  Career development and advancement opportunities across a nationwide network  Come join our amazing team of committed, caring professionals. Apply Today!