Process Improvement Officer (Products)

The Process Improvement Officer for Products provides technical leadership in ensuring the effectiveness of product-related systems through proper management of unit initiatives related to systems standardization, business process improvements, store management systems, labor productivity, capacity planning, and store layout improvements.

Key Responsibilities:

• Ensures accuracy and recommends manpower, equipment capacity, layout, and business process standards resulting in an optimized business model

• Designs, reviews, and recommends store management systems resulting in high levels of management team efficiency

• Leads in the development and recommends effective production planning and inventory control tools to optimize the use of raw materials, store equipment, facilities, and other store resources

• Designs, reviews, and recommends efficient service systems (counter and related customer services) to ensure delivery of products to customers at the right quality, quantity, and time

• Reviews and recommends man-hour standards (for crew and store management team) based on sales level, to serve as a basis for store profitability

• Leads in the development and recommends a Systematic Manpower Scheduling tool to ensure effective crew positioning

• Oversees product efficiency of store product processes

• Supports new product introduction

• Conducts food safety validation for new and existing products

• Oversees kitchen, DI, counter tools & utensils development and management

• Implements the Gold Standard Consistency Program

Job Qualifications:

• Graduate of Industrial Engineering, Computer Engineering, Systems Development, or any related courses.

• At least 3-5 years of work experience related to process improvement, preferably from the food manufacturing or restaurant industry.

• Must have good verbal communication and presentation skills.

• Must be willing to do fieldwork activities nationwide.

• Willing to work on a hybrid set-up, but 80–90% fieldwork.