Process Improvement Manager, Vice President , Chase Travel

As a Chase Travel Process Improvement Vice President, you will partner across global teams to design and implement best-in-class control frameworks that accelerate Chase Travel Group’s growth while safeguarding against risk. In this high-visibility role, you’ll report to the Chase Travel Governance Lead, shape strategy end-to-end, drive international integration programs, and influence senior leaders to adopt sustainable governance models.

Chase Travel Group is a leading innovator in travel financing and solutions, serving millions of customers worldwide. We’re driven by a culture of operational excellence, continuous improvement, and inclusive collaboration. Join us to work on complex, high-impact projects that shape the future of travel and payments.

Job responsibilities:

• Defines and documents the governance uplift for both domestic and international travel business processes, as well as new products and services, ensuring alignment with broader organizational goals.
• Influences senior business and technology stakeholders to adopt risk-balanced control frameworks and governance models.
• Establishes clear success metrics (e.g., time-to-control-maturity targets, reduction in control gaps) and drives accountability across functional teams.
• Leads cross-functional work streams—including Operations, Legal, Compliance, Risk, Audit, Technology Controls, and 2nd Line of Defense—to embed controls into day-to-day processes.
• Conducts comprehensive control-environment assessments, performs gap analyses, and develops actionable remediation plans.
• Creates and delivers compelling executive presentations and status reports on integration progress, risk posture, and performance against targets.
• Within your first 90 days, delivers a standardized control-framework blueprint for two key travel business initiatives.
• Begins reviewing and learning the processes and controls within the Travel CORE risk and controls framework (CORE).

Required Qualifications & Skills

• A minimum 8+ years of progressive experience in business governance, process improvement, operational excellence, or risk/control management roles.
• Bachelor’s degree in Business or a related field.
• Ability to work independently and find creative solutions to problems or challenges unique to the Chase Travel space.
• Expert knowledge of control and risk management concepts, with hands-on control execution experience.
• Proven ability to influence senior executives and drive enterprise-wide process change in ambiguous environments.
• Exceptional stakeholder management, conflict resolution, and cross-cultural collaboration skills.
• Strong project management capabilities with a track record of delivering complex, interdependent initiatives under tight timelines.
• Excellent written and verbal communication skills, including the ability to craft executive-level presentations that drive action.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Preferred Qualifications & Skills

• MBA or relevant certification (Lean Six Sigma Black Belt, PMP) highly preferred.
• Deep domain experience in the Travel or Payments industry.
• Hands-on expertise with governance platforms and control-testing tools.
• Multilingual abilities or significant international assignment experience.