Process Improvement Manager – Drive Process, Improve Performance, and Lead Change

Process Improvement Manager – Drive Process, Improve Performance, and Lead Change

📍 Location: Wilmington, North Carolina, USA
🕒 Employment Type: Full-Time, Permanent (40 hours/week)
🏢 Work Arrangement: In-Office
🚀 Start Date: As soon as possible

Full transparency: we work a little differently around here.

This isn’t a place where you show up, punch a clock, and coast.
We show up because we want our work to mean something.

Too many people go through the motions at jobs that don’t challenge them, grow them, or give them a sense of purpose. That’s not us.

At Protocase, your ideas matter—because they shape our future. We thrive on collaboration and practical problem-solving. If you want to be part of a team where your work has real impact, where people genuinely care, and where innovation is the norm—we should talk.

👉 https://workdifferently.info/

About Us

Established in 2001, Protocase Inc. is a rapidly growing company that combines software innovation with advanced manufacturing to deliver fully custom products in days—not weeks.

With over 400 employees and more than 16,000 customers worldwide—including Google, Apple, NASA, Tesla, Boeing, and MIT—we’re continuing to scale and push boundaries.

We are ISO:9001 certified, AS9100D registered, and ITAR compliant.

👉 www.protocase.com

About the Opportunity

We’re looking for someone who:

• Isn’t afraid to roll up their sleeves
• Understands that great outcomes start with great processes
• Can zoom out to see the full system—and zoom in to fix what’s broken
• Believes in clear procedures, trained leaders, and accountability
• Can influence change from both the top down and the bottom up

You’ll work closely with production, engineering, R&D, and leadership—whoever you need to make improvements stick.

Your success will be measured by your ability to:

• Build strong, scalable processes
• Reduce inefficiencies and non-conformances (NCRs)
• Drive measurable improvements across the organization

If you’re someone who cuts through noise, finds root causes, and builds systems that make it easy to do things right—you’ll thrive here.

What You’ll Do

• Lead the development and execution of process improvement strategies
• Analyze workflows, production trends, and feedback to identify root causes
• Build, refine, and document scalable processes
• Partner cross-functionally to implement solutions that actually work on the floor
• Focus on high-impact improvements—not low-value busywork
• Maintain and strengthen ISO 9001, AS9100D, and compliance systems
• Help drive a culture of accountability, clarity, and continuous improvement

About You

You are:

• Practical, driven, and systems-minded
• Someone who simplifies complexity into repeatable processes
• Comfortable balancing big-picture thinking with hands-on execution
• A clear communicator who leads through influence—not authority

You’ll Succeed Here If You:

• Have a degree or diploma in engineering, quality, process improvement, or related field
• Bring 5+ years of experience in process improvement, quality, operations, or similar leadership roles
• Naturally think in systems and understand how processes connect
• Have strong analytical skills and know what truly matters
• Communicate clearly and drive change effectively
• Have experience with ISO 9001, AS9100D, Lean, or Six Sigma (preferred)
• Are results-driven and comfortable being accountable

Compensation & Benefits

We recognize and reward people who take ownership and drive real impact.

💰 Salary Range: $115,000 – $150,000 USD annually (based on experience and qualifications, inclusive of performance incentives)

In addition, we offer:

🏆 Training & Growth – Leadership development, coaching, and advancement opportunities
👩‍⚕️ Health Benefits – Medical, dental, and life insurance (company-supported)
💼 Retirement Plan – Employer contributions after eligibility period
🏖️ Paid Time Off – 2 weeks to start, increasing with tenure
🎉 Team Culture – Regular events, lunches, and team-building activities

Ready to Join Us?

If you’re excited about making a real impact and helping shape the future of our operations, we’d love to hear from you.

Apply today and help us build something exceptional.