Process Improvement Manager

Employment in this role is conditional upon successful execution of the contract by the client.

The Work

The Process Improvement Manager is responsible for identifying, analyzing, and overseeing the execution of initiatives designed to optimize workflows, streamline operations, and enhance organizational efficiency. This position requires a data-driven approach to problem-solving and a strong ability to collaborate with cross-functional teams to drive sustainable improvements that align with strategic business objectives.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

• Translate optimized processes into functional and non-functional specifications for a new modular or low-code technology solution.
• Work with product teams to ensure process requirements are reflected in the design and architecture of new tools.
• Conducting an end-to-end review of selected business processes across designated departments or functional areas.
• Engaging stakeholders to gather insights on process pain points, bottlenecks, and improvement opportunities.
• Documenting "As-Is" workflows and analyzing them using Lean and Six Sigma methodologies.
• Designing optimized "To-Be" workflows and transition plans.
• Providing data-driven recommendations to improve process efficiency, reduce waste, and enhance functionality.
• Establishing metrics to track improvements and ROI.
• Facilitating working sessions, process mapping workshops, and training as needed.
• Collaborating with IT and operations teams to align process improvement plans with system capabilities.
• Supporting the development of implementation roadmaps and change management strategies.
• Other duties as assigned.

Here’s What You Need

• 8 years of experiences process engineering, , operations optimization, or business process

improvements.

• 5 years of experience evaluating current state processes and optimizing processes.
• 1 year of experience specifying software system requirements to design improved solutions.
• 1 year of Six Sigma Black Belt Certification.
• 1 year of experience with leading process transformation initiatives in large organizations.
• 1 year of proficiency in process modeling tools ( e.g., Visio etc.).
• 1 year of experience with strong facilitation, communication, and stakeholder management skills.
• 1 year of experience with operational metrics, workflow optimization, and cross-functional team

collaboration.

• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
• Exceptional verbal and written communication skills.
• Possesses effective presentation skills
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Ability to handle sensitive and confidential information appropriately
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Preferred Qualifications

• 1 year of experience in regulated or government environments.
• 1 year of familiarity with process automation or low-code tools.
• 1 year of Lean Certification.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions

• Professional office environment.
• Ability to work a hybrid /on-site in Austin, TX.
• Normal business hours are Monday through Friday from 8:00 a.m. to 5:00 p.m.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.

• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.