Process Improvement Manager

Under general direction, identify, manage and facilitate process improvement plans using appropriate performance improvement and project management methodologies to recommend operational solutions.

• Identify and document business and gap analysis for workflow
• Develop and implement business improvement strategies
• Coordinate and manage key process improvement/change projects (e.g. launch new products)
• Facilitate business process re-engineering within and across divisions
• Communicate to the business and stakeholders on projects and initiatives
• Make recommendations for change, involving process redesign and business case development
• Ensure efficient and effective resource use at the lowest cost
• Ensure accurate and organized process documentation in procedures, paperwork and computer business systems
• Prepare and present annual process review documents
• Supervise product quality by adherence to product and packaging specifications, sanitation and inspection
• Ensure ongoing coaching, development and training of team members for a productive work environment
• Establish measurable criteria to ensure desired results are obtained; provide management with updates via tracking reports on project progress
• Align process goals with company’s key initiatives/accountabilities

• Assist with identification of hard and soft training needs; identify potential workforce training grants

Standard office environment with ability to sit, stand and travel to different sites. Employee will be exposed to weather conditions while inspecting sites.

Required Contacts:
Ability to effectively communicate with City Council, Boards and Commissions, citizens of the City of Midland, employees, and stakeholders.

Knowledge, Abilities and Skills

• Application of comprehensive knowledge of Lean Six Sigma concepts, principles, methodology and tools.
• Application of comprehensive knowledge of methods and techniques of training and organizational development and employee customer satisfaction.
• Application of comprehensive knowledge the practices and principles used in performance management and program evaluation techniques.
• Application of considerable knowledge of the practices and principles of public administration.
• Application of considerable knowledge of supervisory techniques, and customer service or public relations methods, policies and practices.
• Application of considerable knowledge of research design, statistical analysis and methods (qualitative and quantitative), and principles of organizational management.
• Application of considerable knowledge of research techniques including data collection, analysis, logic, and drawing conclusions from factual information.
• Application of considerable knowledge of personal computers and word processing software, Internet, phones, faxes, copiers, and calculators.
• Application of good knowledge of pertinent rules and regulations, policies and procedures and laws.
• Ability to work well under pressure and manage simultaneous assignments while maintaining a positive attitude.
• Ability to work collaboratively with City departments in an effort to meet performance management initiatives.
• Interpret oral, written, quantitative and electronic information dealing with complex abstract and concrete variables to identify and analyze, and solve practical management problems of considerable difficulty.
• Clear, concise oral and written communication to develop and present reports to management, vendors, citizen groups and private industry representatives.
• Establish and maintain effective working relationships with coworkers, officials, customer departments, contractors, regulatory agencies and the general public.