Process Improvement and Lessons Learned Coordinator
3 Reasons Consulting
On-site
Charleston, South Carolina, United States
Process Improvement/Quality Improvement
Position Title: Process Improvement and Lessons Learned Coordinator
Location: Charleston, SC
Minimum Security Clearance: Ability to obtain a Secret clearance
eCRAFT: MANP2
Education: Bachelor's preferred
Years of Experience: 3
Position Description
The Process Improvement and Lessons Learned Coordinator plays a critical role in enhancing operational efficiency, effectiveness, and continuous improvement across cybersecurity and mission support programs. This position leads process improvement initiatives, captures and institutionalizes lessons learned, and supports audit readiness efforts across multiple projects and functional areas. Working closely with cross-functional teams, the coordinator identifies best practices, improves workflows, and promotes a culture of learning and accountability while ensuring compliance with applicable cybersecurity standards, policies, and regulatory requirements. This role requires a high degree of self-motivation, organization, and the ability to operate independently in a dynamic environment.
Duties and Responsibilities
Location: Charleston, SC
Minimum Security Clearance: Ability to obtain a Secret clearance
eCRAFT: MANP2
Education: Bachelor's preferred
Years of Experience: 3
Position Description
The Process Improvement and Lessons Learned Coordinator plays a critical role in enhancing operational efficiency, effectiveness, and continuous improvement across cybersecurity and mission support programs. This position leads process improvement initiatives, captures and institutionalizes lessons learned, and supports audit readiness efforts across multiple projects and functional areas. Working closely with cross-functional teams, the coordinator identifies best practices, improves workflows, and promotes a culture of learning and accountability while ensuring compliance with applicable cybersecurity standards, policies, and regulatory requirements. This role requires a high degree of self-motivation, organization, and the ability to operate independently in a dynamic environment.
Duties and Responsibilities
- Lead process improvement initiatives using Lean, Scaled Agile Framework (SAFe), and other relevant methodologies to streamline workflows and enhance operational effectiveness
- Conduct process assessments, analyze performance data, and identify opportunities to improve efficiency and resource utilization
- Develop and implement process improvement plans, including defining objectives, milestones, metrics, and success criteria
- Establish, maintain, and manage a comprehensive lessons learned program to capture insights, experiences, and best practices from projects and operations
- Facilitate lessons learned sessions with project teams and stakeholders; document findings and ensure knowledge is effectively shared
- Analyze lessons learned data to identify recurring issues, trends, and opportunities for organizational improvement
- Support cybersecurity audit readiness by implementing and maintaining controls, processes, and procedures aligned with applicable standards and regulations
- Collaborate with cybersecurity and compliance stakeholders to identify, assess, and remediate gaps, vulnerabilities, and risks
- Support audit preparation activities, including evidence collection, assessments, and coordinated responses to audit findings
- Develop and deliver training programs on process improvement methodologies, audit readiness, and updated workflows
- Facilitate knowledge-sharing sessions to promote cross-functional collaboration and transfer of best practices
- Serve as a subject matter expert for process improvement, lessons learned, and audit readiness practices
- Communicate regularly with leadership on initiative status, lessons learned outcomes, audit readiness posture, and recommendations for improvement
- Build strong working relationships with project managers, team leads, and stakeholders to drive engagement and participation
Required Skills
- Ability to analyze operations and develop procedures and techniques for continuous improvement
- Experience developing and implementing workflows and process improvements
- Ability to ensure operational and compliance requirements are met
- Experience developing and delivering organized training programs to support new workflows and procedures
- Strong analytical and problem-solving skills
- Strong verbal and written communication skills
- Ability to work independently with minimal supervision
- High level of organization, professionalism, and attention to detail
Desired Skills
- Knowledge of cybersecurity operations and compliance environments
- Ability to read, interpret, and apply policy, standards, and procedural documentation
- Experience supporting audit readiness, inspections, or regulatory compliance activities
- Experience testing, validating, and reporting operational capabilities
- Demonstrated ability to lead process improvement initiatives and facilitate lessons learned programs
Experience, Education and Certification Requirements
- Relevant experience in process improvement, lessons learned, or audit readiness activities
Additional Information
- Position may require up to 25% travel based on mission requirements
Benefits at 3 Reasons Consulting
At 3 Reasons Consulting, we are committed to supporting the well-being of our team with a comprehensive benefits package that includes both company-paid and shared-cost options. Our benefits are designed to enhance your health, financial security, and work-life balance to help you thrive personally and professionally as a valued member of our team.
Company-Paid Benefits
At 3 Reasons Consulting, we are committed to supporting the well-being of our team with a comprehensive benefits package that includes both company-paid and shared-cost options. Our benefits are designed to enhance your health, financial security, and work-life balance to help you thrive personally and professionally as a valued member of our team.
Company-Paid Benefits
- Short/Long Term Disability
- Basic Life Insurance
- Direct Payroll Deposit
- Leave Accrual
- Holidays
- 401(k) Match
Employee / Company Shared Benefits
- Additional (Voluntary) Life Insurance
- 401(k)
- Medical Coverage
- Dental Coverage
- Vision Care Plan
- Flexible Spending Account Plan
3 Reasons Consulting is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment and hold all 3 Reasons employees accountable to protect this mission. We do not discriminate on the basis of race, color, gender, religion, national origin, sexual orientation, age, marital status, veteran status, military status, disability status, or any other characteristic protected by federal, state, or local law. All applicants will receive consideration for employment without regard to protected bases.