Patient Navigator Supervisor
Harris CountyPosition Description
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About Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.
Our Values:
HCPH embraces a foundation of progressive work anchored by the department’s cornerstone values guiding our work to improve the community’s health and well-being.
• Transparency - We share information openly and honestly so that staff, partners, and the community understand our actions and the reasons behind them.
• Integrity - Our actions reflect strong ethical principles, ensuring we remain trustworthy, accountable, and consistent with our mission.
• Respect - We foster a supportive environment by valuing diverse perspectives, listening intentionally, and treating people with dignity in every interaction.
• Impact - We focus our efforts on activities that improve health, reduce disparities, and create meaningful, measurable outcomes for the communities we serve.
• Collaboration - We actively partner across teams, disciplines, organizations, and communities to align our efforts toward common goals.
Position Overview:
Under general direction, the Patient Navigator Supervisor provides operational and functional oversight for Patient Navigator services across Harris County Public Health clinical sites and mobile units. This position standardizes workflows, ensures documentation quality and service fidelity, coaches and develops staff, monitors performance metrics, and strengthens coordination with clinic teams, co-located programs, and community partners. The Supervisor serves as the program lead for patient navigation operations, promoting timely screening, warm handoffs, closed-loop referrals, and effective resolution of non-medical barriers that affect access to care and continuity of services.
Duties & Responsibilities:
- Supervise, coach, and support Patient Navigators across assigned sites; conduct regular one-on-one check-ins, case reviews, and team meetings to reinforce expectations, build skills, and address performance issues.
- Standardize and monitor navigation workflows, including patient identification, screening processes, referral pathways, warm handoffs, closed-loop follow-up, and documentation requirements across fixed and mobile sites.
- Strengthen and maintain the Community Resource Directory and referral relationships by coordinating with internal programs, HPCC partners, and external community organizations to improve service access and referral quality.
- Review charts, notes, and work queues to ensure documentation quality, timely follow-up, and compliance with program standards, privacy requirements, and operational protocols.
- Monitor and analyze program performance indicators, including screening completion, referral volume, warm handoff rates, service connection outcomes, timeliness, and documentation compliance; prepare summaries and reports for leadership.
- Serve as the escalation point for complex cases, unresolved barriers, cross-site workload balancing, and coordination issues involving clinic operations, co-located programs, or community partners.
Harris County is an Equal Opportunity EmployerIf you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate. Requirements
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Education:
- Bachelor's degree in Social Work, Psychology, Public Health, Health Administration, or related field.
Experience:
- At least two (2) years of experience in patient navigation, case coordination, community health, care management, or a related health or human services setting.
- At least one (1) year of lead, supervisory, or program coordination experience.
- Experience working with undeserved, low-income, culturally diverse populations.
Licenses/Certifications:
- Valid Texas Driver's License.
Knowledge, Skills and Abilities:
- Knowledge of patient navigation, care coordination, community resource linkage, and social drivers of health workflows in a clinical or public health setting.
- Ability to supervise, coach, and develop staff while maintaining accountability for quality, timeliness, and service standards.
- Ability to analyze workflow, monitor performance data, identify gaps, and implement process improvements across multiple service locations.
- Strong interpersonal, written, and verbal communication skills, including the ability to collaborate effectively with providers, clinic staff, leadership, and community partners.
- Ability to manage sensitive situations, exercise sound judgment, and escalate safety, clinical, or operational issues appropriately.
- Working knowledge of health record documentation practices and Microsoft Office applications.
Core Competencies:
• Data Analytics and Assessment Skills: Ability to use data to analyze community health needs and support decisions that improve community health outcomes.
• Policy Development and Program Planning Skills: This competency focuses on developing, implementing, and improving policies, programs, and services that support effective public health strategies and improve community health outcomes.
• Communication Skills: This competency focuses on using clear and effective communication to engage audiences, address misinformation, and build trust, supporting informed decisions and stronger public health outcomes.
• Health Advancement Skills: This competency focuses on applying principles of equity, diversity, and inclusion to public health, addressing systemic barriers, and promoting fair access to resources for healthier communities.
• Community Partnership Skills: This competency focuses on collaborating with communities to address the systems and policies affecting health, fostering engagement, shared ownership, and sustainable improvements in well-being.
• Public Health Science Skills: This competency focuses on using public health science and evidence-based approaches to develop and improve policies and programs, ensuring effective delivery of the 10 Essential Public Health Services.
• Management and Finance Skills: This competency focuses on managing human and financial resources, promoting equity and collaboration, and optimizing organizational performance to support effective public health programs.
• Leadership and Systems Thinking Skills: This competency focuses on aligning stakeholders, fostering innovation, and managing change to implement effective public health initiatives that strengthen community health.
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences
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Education:
Master's degree in Social Work, Psychology, Public Health, Health Administration, or related field.
Experience:
-Experience using electronic health record (EHR) system.
Language:
-Bilingual English/Spanish.
General Information
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Position Type and Typical Hours of Work:
- This is a full time position, 40 hours per week.
- May be required to work outside normal business hours as operational needs require.
- Travel across Harris County sites is to be required to support staff, operations, training, meetings, and workflow monitoring.
Work Environment:
- This position operates in community clinic, mobile, office, and occasional field settings and routinely uses standard office equipment.
Physical Demands:
- Frequently required to sit, stand, bend, communicate, and use manual dexterity. May occasionally lift or move up to 20 pounds.
Work Location:
- Harris County Public Health: 1111 Fannin St. Houston, Texas, 77002.
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.