Patient Navigator

The Patient Navigator supports patients along with their health needs by assisting in navigating and accessing community resources, social service, and medical systems. Serves as a liaison between Universal Community Health Center (UCHC) and the community to facilitate access to services through assessments, care coordination, and other case management activities. 

ESSENTIAL FUNCTIONS

• Collaborate with health education participants onsite and in the community. 
• Provide culturally sensitive health education and support diverse populations. 
• Build and maintain relationships with community members and stakeholders. 
• Coordinate multiple priorities and manage timeliness effectively. 
• Coordinate activities related to patient centered care that involves identifying patient populations and providing one-on-one support to help them navigate through the healthcare system. 
• Identify current and new patient populations through risk stratification lists. 
• Assess social determinates of health needs in patient/participant and documents appropriately. 
• Determine social determinants of health concerns/gaps, develop plans to address moderate social and health disparities. 
• Occasionally visit patients and their residence, accompany to appointments and assisting with completing forms to access needed services. 
• Conduct follow-ups with patients and families to reduce barriers in accessing resources. 
• Collaborate with other staff members, including medical providers, social workers, and case managers.
• Establish professional relationships and partner with community stakeholders, health plans, and providers by participating in local community engagement activities. 
• Identify gaps in community resources and supports the implementation of new solutions and services. 
• Disseminate community resource updates to staff and community stakeholders. 
• Work independently to fulfill general request and work with internal teams to solve complex issues. 
• Provide overall programmatic support, including meeting coordination, data collection and analysis. 
• Provide patient education and assists with the delivery of melanoma cancer prevention. 
• Assist to build understanding of services available to support healthier decisions and lifestyle choices. 
• Deliver health information using culturally appropriate terms and concepts. 
• Perform other tasks as required by management. 

Education/Experience

• High school diploma required. Bachelor’s degree in related field preferred. 
• One (1) year of experience in community-level health education or related field. 
• Valid driver’s license and insurance coverage as this position requires travel to patient homes and escort patient to medical appointments. 
• Two (2) years of experience working with vulnerable populations, homeless individuals/families, and those suffering from mental health disorders including substance use disorder.
• Bilingual in Spanish required. 

Demonstrated Attributes

• Excellent verbal and written communication. 
• Problem solving skills. 
• Active listening. 
• Social perceptiveness. 
• Critical thinking. 
• Ability to utilize Microsoft Office and Google Suite programs.