Oracle Healthcare Sales Specialist – Customer Experience (CX)

Are you a customer-obsessed sales professional with a passion for digital engagement, experience transformation, and front-office innovation? Do you have a proven track record of driving SaaS growth across customer-facing functions, including sales, marketing, and customer service? If so, this is your opportunity to lead strategic CX engagements across the Middle East and reshape how healthcare and life sciences organizations connect with patients, clients, and partners.

At Oracle, we empower organizations to deliver connected, data-driven, and personalized experiences through our market-leading Oracle Customer Experience (CX) Cloud. From digital marketing to omnichannel service and customer insights, our unified CX platform helps businesses enhance loyalty, increase revenue, and deliver measurable outcomes.

We are seeking a high-impact CX Sales Specialist to lead Oracle CX Cloud solution sales across healthcare, life sciences, pharma, and allied industries across the Middle East. Join us and drive the future of experience-led healthcare.

What You Will Do

• Develop and execute go-to-market strategies to position Oracle CX Cloud across key industry accounts in the Middle East.
• Collaborate with Oracle account executives, CX solution engineers, and industry leads to target areas such as:
  • Patient and member experience transformation
  • Healthcare provider marketing and CRM modernization
  • Pharmaceutical B2B/B2C engagement platforms
  • Omnichannel contact center and self-service enablement
• Lead value-based sales cycles, from discovery and solution mapping to proposal and deal closure.
• Drive demand generation and pipeline building through Oracle campaigns and partner collaboration, with emphasis on both enterprise and SMB healthcare providers.
• Align Oracle’s CX vision with clients’ digital transformation roadmaps, value-based care models, and operational KPIs.
• Act as a strategic advisor to CMOs, Heads of Patient Engagement, CXOs, and digital teams.
• Leverage success stories, case studies, and regional references to strengthen Oracle’s position in competitive deals.
• Ensure customer success post-sale by working closely with Customer Success Managers and implementation teams.
• Maintain accurate CRM forecasting and reporting; deliver against quarterly and annual sales targets.
• Oracle CX Cloud revenue growth across strategic accounts
• Pipeline coverage and conversion in the SMB healthcare and life sciences segments
• Customer satisfaction and CX reference creation across the region
• Renewal and Win Rates for the CX solution. 

KPIs / Success Metrics

Required Experience

• Deep understanding of CX technology (CRM, marketing automation, digital service, loyalty, etc.) in healthcare or regulated industries.
• Experience with Oracle CX Cloud or comparable SaaS platforms (Salesforce, Adobe, Microsoft Dynamics, etc.).
• Bachelor’s degree in business, marketing, healthcare, or related discipline.
• 8+ years of enterprise software sales experience, with 3+ years focused on CX or digital engagement platforms.
• Strong consultative selling skills and ability to align CX with measurable business outcomes.
• Fluent in English; Arabic fluency highly preferred.
• Willingness to travel up to 50% across GCC and the broader Middle East.

Career Level - IC4