MOSDOH - Clinical Operations Manager

A.T. Still university's Missouri School of Dentistry & Oral Health (ATSU-MOSDOH) is seeking an exempt, full-time Clinic Operations Manager on the St. Louis, Missouri campus. This position reports to the Director of St. Louis Operations. The MOSDOH Clinic Operations Manager will oversee the day-to-day operations of the patient care clinic under the supervision of the Director of Saint Louis Operations. This position supports efficient, high-quality, and compliant dental services by managing staff workflows, optimizing patient access, maintaining regulatory students, and supporting faculty, students, and staff. 

Duties & Responsibilities 

• Oversee Day-to-Day Clinical Operations – ensure efficient patient flow, effective chair utilization, and support alignment of academic program needs and clinical operations.
• Supervise/Lead Clinical Support Staff – recruit, train, schedule, conduct performance evaluations, and foster a collaborative and professional work environment. 
• Coordinate and Monitor Front Desk - ensure adherence to clinic protocols, scheduling accuracy, and high-quality patient service.
• Support Compliance – support compliance efforts for regulatory, safety, and accreditation standards, including OSHA, HIPAA, CDC, infection control, and institutional policies.
• Manage and Support Patient Services – support patient engagement, including oversight of intake, scheduling, and resolution of escalated patient concerns or complaints.
• Collaborate on Financial Operations - including monitoring billing accuracy, charge capture, collections, budgets, and non-patient revenue sources.
• Support Clinical Systems and Technology – support EHR management, ledger auditing, reporting, staff training, and coordination with clinic technology teams.
• Support Quality Improvement and Operational Effectiveness – support protocol development, audits, documentation, inventory coordination, and continuous improvement initiatives.
• Performs other duties as assigned. 

Education & Experience 

• Bachelor's Degree in business, management, or other related field. 
• Knowledge: Management in dental office environment, electronic medical records, budgeting and auditing process, OSHA, HIPPA, FERPA, aseptic and dental procedures, MS Office and Google Suite. 
• Skills: Operational efficiency, staff development, patient-centered mindset, compliance and safety focus, clear and professional communication with a high degree of confidentiality. accreditation and dental school clinic structures. High degree of confidentiality. 
• Abilities: To analyze problems, try new approaches, and apply knowledge to business solutions; remain calm and project confidence; lead effectively and make sound decisions; work collaboratively while managing multiple priorities and supporting direct reports; to communicate clearly and effectively, both verbally and in writing; to think logically and use technology to improve business processes; to act with integrity and protect confidential and sensitive information.

ATSU offers a comprehensive benefits package including medical, dental, and vision coverages, among more. If eligible, employee-elected benefits would begin the first of the month following hire date. For more information, please visit: atsu.edu/employment/benefits. 

A.T. Still University (ATSU) does not discriminate on the basis of race, color, religion, ethnicity, national origin, sex (including pregnancy), sexual orientation, age, disability, or veteran status in admission or access to, or treatment or employment in its programs and activities.