Mobile Clinic Driver/ Patient Navigator

DESCRIPTION: Safely and responsibly drives the Center's Mobile Clinic to and from a variety of locations as needed for Center services. Also provides operational support for new service delivery sites to improve the health of low-income women in underserved communities by expanding access to preventative healthcare and support services wo established women's health programs.

SUPERVISION: Directly supervised by the WPHMU Program Coordinator.

TYPICAL PHYSICAL DEMANDS: Requires stooping, bending, lifting etc. May require moving up to 80 pounds.

ESSENTIAL FUNCTIONS:

• Performs pre-trip inspection procedure to prepare the vehicle for travel.
• Picks-up and drives the vehicle to location, as per the established daily schedule.
• Performs site preparation procedures to ready the vehicle for operation upon arrival at destination (i.e. awnings, tables, chairs, etc.)
• Returns vehicle to the clinic and performs shut down procedures, including onboard generator, water/waste tank, septic and power, any and all electronic equipment, such as computer, printer, fax, etc., returning vehicle to designated facility at the end of event(s).
• Performs necessary procedure for short and/or long-term storage.
• Performs fueling and refueling for the vehicle as needed.
• Maintains and checks equipment for malfunction and/or damage.
• Performs basic upkeep of the unit(s) including: emptying the trash, sweeping/mopping the floor, and dusting/disinfecting surfaces, etc.
• Greets members and provides reception services.
• Provides excellent customer service to patients, students, their parent(s) and staff.
• Works closely with clinical staff.
• Exhibits strong interpersonal skills.
• Stocks and supplies medical office materials.
• Cleans and organizes vehicle.
• Other duties as assigned.

SECONDARY FUNCTIONS:

• Assesses patients' barrier's to women's preventative health services via an assessment tool that includes screening for non-medical service needs provided by the program.
• Educates patients on the available services' standard educational materials.
• Tracks patient follow-ups to monitor progress in completing needed services.
• Collects data to evaluate the primary outcomes of patient navigation, including patient adherence to service recommendations and patients lost to follow-up.
• Keep meticulous records including number of patients served, referrals, outcomes and any other activity conducted.
• Establish and maintain contact with patients to provide referrals and conduct follow-ups.
• Ability to work in a variety of settings with culturally-diverse families and communities with the ability to be culturally sensitive and appropriate.
• Continuously expand knowledge and understanding of community needs, resources, services and programs available.
• Maintain confidentiality per HIPAA guidelines in regards to patient information.
• Functions as part of a team while being self-motivated and self-directed.
• Participate in all required training and education sessions required by the program.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

• High school diploma or G.E.D.
• A valid Texas Commercial Driver's License class B required.
• Must have current Texas driver's license in good standing.
• Six months to 1-year experience driving a commercial vehicle (RV, bus, ambulance, fire truck, or other large vehicle) required.
• Bilingual in English and Spanish preferred.

SKILLS AND ABILITIES:

• Ability to travel between all clinic sites.
• Carry out verbal and written instructions.
• Maintain confidentiality of information.
• Ability to manage time effectively and efficiently.
• Ability to work effectively and to deal tactfully with professional personnel as well as with the public.
• Project a positive and professional image of Gateway Community Health Center, Inc.
• Work flexible hours.