Mental Health Program Coordinator (Weekend)

Status: Part-time, Permanent

Vacancies: One

FTE: 0.4

Schedule: Saturday - Sunday, 8:30 a.m. - 4:30 p.m.

Location: Calgary Zone

Benefits: Yes

Hourly wage range: $22.00 – $23.00/hr

The Calgary West Central Primary Care Network (CWC PCN) is a non-profit organization committed to a healthier future. As a Primary Care Network, we work alongside hundreds of family doctors (our members) to support the patient-doctor relationship and provide programs and services at no cost to doctor or patient.

As the Mental Health Program Coordinator (MHPC), you’ll support the ongoing development and implementation of the Mental Health Program. You’ll support the mental health referral process, the appointment scheduling process, and the implementation of projects by focusing on the coordination of patient care to improve overall patient outcomes. You’ll work in conjunction with members of the healthcare team in a coordinated and collaborative effort to engage, encourage, and support patient health.

The hours of work for this part-time, weekend position are Saturday - Sunday from 8:30 a.m. to 4:30 p.m. to provide support to the program’s weekend schedule.

In this role, you’ll primarily work from home with some occasional in-person work at our Main Office or physician clinics in the Calgary area. Therefore, the successful candidate must be located within Calgary or the surrounding area (e.g., Cochrane, Airdrie, Chestermere, etc.).

Responsibilities

Panel management and EMR standardization:

• Support routine panel maintenance for the Mental Health Program.
• Work collaboratively with other team members to conduct routine panel maintenance and patient validation processes for ongoing panel management, such as confirming primary medical doctor, demographics, and validating patient information while performing outreach to patients.
• Identify missing demographic and health information.

Coordination of patient care:

• Perform outreach to patients requiring an appointment (e.g., telephone calls, email, text, etc.,).
• Develop and use scripts to discuss the reason for a phone call and the reason for visit with the specified health professional.
• Import all faxed program referrals into the EMR (Electronic Medical Record), Med Access), ensuring the referral is complete, and communicating to clinics if information is missing.
• Create patient charts and include all necessary details.
• Coordinate patient care to the appropriate clinician, ensuring patients are informed about any required appointment information.
• Ensure notes from patient interactions are recorded in the EMR and transmitted (via eFax) for physicians and clinic staff knowledge.

Program coordination and support:

• Assist with researching program needs, such as online mental health program opportunities and software that will support program needs.
• Assist with organizational project development.
• Support training and mentorship of other program supports.
• Develop orientation plans and supporting documentation related to the MHPC role and processes. 
• Participate in Mental Health Program team meetings and have active involvement in quality improvement initiatives.

Education: A Medical Office Assistant (MOA) certificate or diploma is required. Other related programs such as Licensed Practical Nurse, Medical Secretary, and Unit Clerk would also be considered. Equivalencies of education may be considered.

Experience: A minimum of two years’ experience with the following is required:

• Strong administrative experience working within an interprofessional care team model.
• Knowledge and experience with medical records management.
• Maintaining filing systems and basic databases.

A minimum of two years’ experience with the following is an asset:

• Experience handling confidential or sensitive information.
• Healthcare experience, preferably in a primary care setting.

Equivalencies of experience may be considered.

Functional knowledge: Knowledge of medical terminology and medical records management is essential. Knowledge of applicable data privacy laws would be an asset. Knowledge of and interest in primary health care and health promotion would be an asset.

Technical: Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams). Electronic Medical Records (EMR) systems (Med Access). Virtual patient care platforms.  

Background check: A clear Criminal Background check is required to start. 

Why work for us?

We have been recognized as an Alberta Top 85 Employer for 2025. Employees of the CWC PCN enjoy a competitive salary and benefits package that includes employer-paid premiums for health and dental benefits, health spending/wellness account, eligibility to contribute to our group RRSP plan and receive an employer match, flexible working options, generous vacation and personal time off allowances, education days, as well as professional development opportunities. 

The CWC PCN is a leader in the provision of primary care through collaboration, innovation, and teamwork, creating healthy patients and satisfied providers.

The CWC PCN is committed to providing a physically, emotionally, and psychologically safe environment for all workers, patients, and visitors. We are also committed to promoting policies internally that ensure team members across the organization feel they belong and can perform to their best capacity in a supportive and respectful work environment.

How to apply

To apply to this position, please submit your application to the posting on the CWC PCN’s website. When you apply, please include the following:

• Resume
• Cover letter

Due to the high volume of applications we receive, only those who apply through the CWC PCN’s website will be moved forward in the recruitment process. This is a necessary step as we require important information from our application form.

Our hiring practices ensure that all qualified candidates are considered and decisions are merit-based. We invite applicants of all racial and ethnic backgrounds, ancestry, religious beliefs, gender/gender identity, sexual orientation, age, family/marital status, and physical and mental disabilities.

The CWC PCN welcomes and encourages applications from persons with disabilities or those needing an accommodation based on any other protected ground. Accommodations are available on request for candidates taking part in the selection process. To request an accommodation, please email careers@cwcpcn.com.

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Posting will remain open until the role is filled.