Manager, Security Compliance, Technology & Process Improvement - US Flag

Provides effective, reliable support for systems users. Serves as contact point when system impacts occur across regions. Works jointly across regions to arrive at systems decisions that affect the entire Hapag-Lloyd organization. He/ She will assist both internal and external customers in resolving complex issues requiring specialized knowledge of a functional area and/or broad knowledge across functions. The Manager possesses and applies comprehensive knowledge of the principles, practices and procedures of a particular field of specialization in order to resolve complex issues or to build consensus. He/ She may supervise the work of other Managers and/ or Supervisors, as well as manage complex accounts, claims or customers. Ensures that the US Flag group is in compliance with the requirements of the US Government, including facilities, processes and service contracts. Responsible for ongoing reviews of US Flag processes to ensure efficiency and effectiveness.

Facility Security Officer 

• Handle the required FSO responsibilities as required within the NISPOM. 
• Manage overall Defense Counterintelligence and Security Agency (DCSA) compliance activities
• Ensure The facility’s officer, directors, and employees comply with the provisions of the facility’s mitigation agreement
• Ensure that DCSA is advised of any known attempts to violate any provision of the Facility’s mitigation agreement or relevant U.S. government contract provision related to security, U.S. export control laws, or the NISP 
• Ensure Affiliated Services being provided between the FOCI Company and the affiliates that have been approved in advance DSCA 
• Insider Threat Program Senior Official 
• Liaise as required with Department of Defense Cyber Security Unit and Department of Homeland Security 
• Ensure compliance with USGOV’s cyber-security requirements, including NIST and CMMC reporting and audits 
• Ensure compliance with all USGOV’s contracts, including Maritime Security Program, VISA, USC, Household Goods, etc. 
• Ensure compliance with all tariff filings, risk reporting, MARAD reporting, etc. 
• Maintain day-to-day oversight to ensure all Affiliated Services, FLPs, TCPs, ECPs, and Visitation Procedures are fully implemented and effectively mitigate the FOCI 

Process Improvement 

• Continuously review current business processes to drive standardization, efficiency, and improved business results. 
• Ensures that the standard business processes are maintained by the Area • Develops new business processes for smoother workflows 
• Liaise with the different support departments to find systematic solutions to process challenges and to improve productivity

Technology

• Liaise with Kyndryl, Hamburg IT, and Regional IT staff on project and issues effecting the US flag environment. 
• Over-sight role to ensure that the US Flag group is in compliance with the mandates dictated by USTRANSCOM and Defense Counterintelligence and Security Agency (DCSA) 
• Provides help desk, administrative, and EDI support to system users 
• Point of contact for Area users when regional and global changes occur within Hapag-Lloyd systems 
• Coordinates and assists in new system rollouts; provides training on new applications when necessary 
• Responsible for updating and testing improvements of company software 
• Manages and updates all Area users within company systems 
• Works with Corporate RPX in regards to e-Biz and EDI issues 

Other 

• Manages building security including camera and alarm system monitoring 
• Responsible for all Area QEM activities including training and year audit 
• Local Training Administrator, (LTA) ensure that all departmental and functional training requirements are fulfilled 
• Work with Building Service to manage all site maintenance and projects are scheduled and completed

• Understands the basic function of various organizations within Hapag-Lloyd and how they work together. Understands and applies the business processes of the company. Understands the interrelationships of the various organizations and processes, guards against actions that will negatively impact business in general. 
• Communications are well organized, clear and concise, emphasizes key points to ensure communications are understood by others. Uses the vocabulary and level of technical complexity that will give the audience the knowledge they need. Uses appropriate gestures and body language. Responds directly an appropriately to questions from others. Uses open ended, non-threatening questions to elicit information from others, 
• Makes sound decisions in ambiguous situations not covered by explicit rules by applying general principles and guidelines. Adjustsdecisionstomeetwithchangingcircumstancesornewinformation. Provides well thought out rationale for decision. 
• Recognizes and attends to multiple facets in issues and problems. Uses a logical and systematic approach to analyze unfamiliar issues and problems. 
• Understands most shipping terms and can use a dictionary to find terms not recognized. Is willing to clarify shipping terms unique to a location and understands routings, schedules and general practices of various countries, carriers, ports and terminals.
• Uses word processing software efficiently and effectively. Uses spreadsheet software as a tool for tracking work. Uses other software appropriate to work demands and effectively applies other components of MS Office required by the job.
• University Degree with a minimumof5 years of IT infrastructure experience or the equivalent combination of education and experience. Possesses Specialized knowledge of 5 or more years and /or 2 years in a broader functional area.
•  Must be a U.S. Citizen and able to obtain a Department of Defense Secret Clearance

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the incumbent is regularly required to sit, talk and hear. The incumbent regularly uses hands and fingers in the course of daily job duties, including the use of a personal computer. The vision requirement includes close vision. May incur mental stress due to time deadlines, pressures and demands from both internal and external sources.