Manager of Process Improvement

BrightSpring Health Services

A Process Improvement Leader is a strategic leader who identifies, analyzes, and implements improvements to an organization's business processes, aiming to optimize efficiency, quality, and cost-effectiveness across various departments by utilizing data-driven methodologies, collaborating with cross-functional teams, and driving continuous improvement initiatives to achieve key business objectives.

• Process Analysis and Assessment: Conduct thorough reviews of existing business processes to pinpoint areas for improvement, including identifying bottlenecks, inefficiencies, and potential risks.
• Solution Development: Collaborate with cross-functional teams to brainstorm and develop practical solutions to address identified process issues. Design process improvements, including potential automation opportunities, to enhance efficiency and effectiveness.
• Project Management: Lead and manage process improvement projects from initiation to implementation, setting clear goals, timelines, and deliverables while ensuring alignment with strategic priorities.
• Data Analysis and Reporting: Gather and analyze data using statistical tools to identify trends, patterns, and root causes, then present findings to stakeholders with actionable insights.
• Change Management: Develop and execute change management plans to effectively transition teams to new processes, addressing potential resistance and ensuring user adoption.
• Collaboration and Stakeholder Management: Partner with and lead cross-functional teams across departments to identify improvement opportunities, build consensus, and secure buy-in from key stakeholders.
• Training and Coaching: Develop training and provide coaching to team members on process improvement methodologies (e.g., Lean Six Sigma) to build capacity and promote continuous improvement culture.

 

• Bachelor’s degree in Business, Engineering, Healthcare Administration, or related field (Master’s preferred).
• 5-10 years of experience in process improvement, including leadership roles.
• Lean Six Sigma Black Belt certification required; Master Black Belt preferred.
• Analytical Skills: Strong proficiency in data analysis, statistical methods, and problem-solving techniques.
• Project Management Skills: Proven ability to manage complex projects from initiation to completion, including planning, budgeting, and resource allocation.
• Communication Skills: Excellent written and verbal communication skills to effectively present findings, advocate for change, and collaborate with diverse teams.
• Leadership Skills: Ability to influence and motivate teams, build consensus, and foster a culture of continuous improvement.
• Technical Expertise: Knowledge of process improvement methodologies like Lean Six Sigma, DMAIC, and process mapping tools.
• Business Acumen: Understanding of business operations, financial metrics, and key performance indicators (KPIs) to align process improvements with strategic goals.
• Travel up to 25%

BrightSpring Health Services provides complementary home- and community-based pharmacy and provider health solutions for complex populations in need of specialized and/or chronic care. Through the Company’s service lines, including pharmacy, home health care and primary care, and rehabilitation and behavioral health, we provide comprehensive and more integrated care and clinical solutions in all 50 states to over 450,000 customers, clients and patients daily. BrightSpring has consistently demonstrated strong and often industry-leading quality metrics across its services lines while improving the quality of life and health for high-need individuals and reducing overall costs to the healthcare system. For more information, please visit www.brightspringhealth.com. Follow us on Facebook, LinkedIn, and X.