Manager - Clinical Support Services

Provides direction to professional and supervisory staff in Supply Chain Operations Clinical Support Services. Responsible for overall management and performance of the operations, direct customer relations, information technology input, quality, and security. Accountable for achieving Mayo Clinic objectives, productivity standards, and cost control goals. Leads cross functional teams and provides consultative support on complex supply chain issues across Mayo Clinic. Manages high level analytical and technical information to plan and execute supply chain management best practices utilizing LEAN Six Sigma principles. Creates and maintains an efficient, cost-effective program, including but not limited to the operations of perpetual inventories involving receiving, storage, and distribution of supplies. Develops strategies to enhance the Supply Chain and minimize cost while avoiding shortages. Responsible for overall management of Revenue capture, supplies case cost analysis, and other related services. Supports product standardization initiatives and Mayo Clinic objectives to reduce costs, to achieve operational efficiency, and to ensure clinical availability of supplies.

Must have values that align with Mayo Clinic RICHTIES.

Strong knowledge of Mayo Clinic SCM Operations processes current and future state

Comfortable with Mayo Clinic SCM contracting process; Vizient, Captis, and Mayo Clinic

Strong communication skills; ability to effectively and respectfully share thoughts, ideas, and concepts to individuals and groups at every level within the organization

Excellent leadership skills; ability and willingness to coach and mentor direct reports to reach their highest potential. Also, help foster an environment where direct reports embrace and support new technology and continuous improvement.

Change management; aligns initiatives/processes with organizational/departmental objectives

Willing to be accountable for his/her actions and those of his/her team. Likewise willing to hold direct reports accountable.

Ability to understand and interpret data analytics. How information impacts the organization and what opportunities the analysis may present.

Self-assurance with humility. Willing to accept input from others.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Bachelor's degree in Business, Healthcare or Supply Chain related field with minimum eight (8) years' of progressively responsible clinical or supply chain experience, which includes three (3) years' lead, project lead, or supervisory experience. Master Business Administration preferred. Computer competency with Microsoft Office (Word, Excel, Power Point) required. Thorough knowledge of both clinical nursing and business applications that affect the supply and revenue chain. Ability to develop detailed analysis and quality monitors and apply quantitative management techniques; perform data, financial, and statistical analysis; and use computer-based tools. Ability to consult, design/conduct studies, develop and implement solutions (problems involve analytical and creative elements), and effectively communicate recommendations for issues with significant financial and operational impact to the organization. Relevant professional certification preferred (CMRP, LEAN Six Sigma, APICS)