[Malaysia] Senior Medical Sales Representative

Santen is a specialized company with a proud 130-year heritage focused exclusively on eye health. As a Japan-originated, global company with our footprint in over 60 countries and regions, our mission is to provide essential and significant value to patients and society through our products and services created from our expertise in ophthalmology and from the patient’s perspective.

Santen Malaysia drives this mission locally, focusing on the sales, marketing, and distribution of our innovative ophthalmic portfolio to address the significant and growing need for high-quality eye care across the country. We are committed to developing the local ophthalmic ecosystem through partnerships and educational support for medical professionals.

As Santen Malaysia continues to grow and expand its business, we are looking for a talented individual to join us as a Senior Medical Sales Representative. 

Based in Ipoh (Perak), the Senior Medical Sales Representative is responsible for developing and maintaining strong working relationships and business partnerships with key customers in Perak and a part of Kuala Lumpur to ensure effective relationship management and the successful execution of promotional activities. This role actively participates in internal and external marketing initiatives to support brand and business objectives, while serving as a mentor who leads, guides, and motivates the sales force to achieve high performance. In addition, the Senior Medical Sales Representative plays a key role in engaging and developing the team, driving change management initiatives that support organizational growth and continuous development.

What you will do

• Arranging appointments with pharmacists and HCPs, which may include pre-arranged appointments or regular “cold” calling.
• Building and maintaining positive working relationships with outlet staff and supporting administrative staff
• Service existing accounts, obtains orders and establishes new accounts by planning and organizing daily work schedule to call on existing and potential sales outlet
• Reaching (and if possible, exceeding) annual sales targets
• Planning work schedules on weekly and monthly timetables. This may involve working or discussing future targets with the area sales manager/ sales supervisor. Generally medical sales representatives have their own area of responsibility and plan how and when to target healthcare professionals
• Keep management informed by submitting activity and results, reports, such as daily call reports, weekly work plans and monthly and annual territory analyses
• Regularly attending company meetings, technical data presentations and briefings
• Keeping up-to-date with the latest clinical data supplied by the company and interpreting, presenting and discussing this data with healthcare professionals during presentations
• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedule, merchandising techniques, etc.
• Maintaining knowledge of new developments, anticipating potential negative and positive impacts on the business and adapting strategy accordingly
• Developing strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sectors
• Staying informed about the activities of health services in a particular area
• Resolves customer complaints by investigating problems, developing solutions, preparing reports, making recommendations to management
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Develop and maintain close working relationship and business partnership with key chain pharmacy customers to ensure effective relationship management and execution of promotional activities
• Actively participate in the marketing activities internally and externally as necessary
• Act as a mentor as well as to lead and motivate the sales force to be a high-performance team
• Actively engage and develop team to drive change management for the organization development
• Additional role as and when required and not limited to the above.

What you will bring to the role

• Diploma or Professional Degree in related field, preferably Science.

• Having proven track record in driving sales performance and commercial management in healthcare industry

• Result-oriented and have send of urgency

• Have a passion to support customers and their patients

Grow your career at Santen

A career at Santen is an opportunity to make a difference. We aspire to contribute to the realization of “Happiness with Vision” by providing eye health products and services to patients, consumers, and medical professionals around the world. Guided by our CORE PRINCIPLE, “Tenki ni sanyo suru”, Santen is engaged in the global research & development, manufacturing, and sales and marketing of pharmaceutical products in opthlamology. We have team members around the world using their diverse talents to unlock new modalities and drive innovations for patient outcomes, education and treatment. At Santen, we believe in empowering all our team members with flexible ways of working and a highly inclusive work environment.

The Santen Group is an Equal Opportunity Employer. We are committed to building diverse teams and ensuring a safe and inclusive physical and virtual workplace for every one of our team members. All employment decisions are based on business needs, role requirements and individual qualifications regardless of race, color, ethnicity, national origin/ancestry, religion, sexual orientation, gender, gender identity/ expression, age, disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you require any kind of accommodation during our recruitment process, please let the recruiter from our team know.