Overview:

The Loss Mitigation Analyst role within Customer Asset Management (CAM) / Default Servicing is a project‑driven, analytical position that supports the Document Preparation (Doc Prep) team and related CAM functions. This role operates at a higher level than frontline processing, providing oversight, reporting, quality assurance, process improvement, and escalation support to ensure regulatory compliance, service‑level adherence, and operational efficiency. Analysts act as a second line of defense, helping the business avoid financial and regulatory risk while continuously improving workflows, reporting, and procedures. The work is dynamic, fast‑paced, and varied, making it ideal for someone who enjoys problem‑solving, critical thinking, and wearing multiple hats.

Key Responsibilities:

• Provide analytical and operational support across Doc Prep and other CAM functional areas, serving as a subject matter resource for assigned processes.

• Review and analyze daily, weekly, and monthly reporting to ensure service‑level agreements (SLAs) are met and financial or compliance risk is proactively identified.

• Serve as a quality review function, acting as a second set of eyes on work completed by frontline teams to identify errors, trends, and opportunities for improvement.

• Work escalated and exception‑based files, applying judgment and critical thinking to resolve complex issues.

• Lead and support process improvement initiatives, including project‑based work, workflow redesign, and rollout of new or enhanced procedures.

• Draft, update, and maintain departmental procedures and job aids, ensuring documentation remains current, clear, and compliant.

• Develop and maintain reporting, spreadsheets, and analyses using intermediate Excel skills (e.g., VLOOKUPs, pivot tables).

• Analyze historical data, workflows, and financial impacts to support CAM decision‑making.

• Collaborate with business partners across Business Banking, Commercial, Consumer, Mortgage, Retail, Technology, and external vendors on system enhancements and projects.

• Support system testing, user certifications, compliance reviews, audits, and regulatory changes affecting CAM.

• Coach and guide frontline employees by identifying gaps, sharing findings, and reinforcing best practices.

• Identify risks and issues requiring escalation and ensure adherence to the Company’s risk, regulatory, and internal control standards.

• Promote an inclusive, collaborative environment that aligns with the M&T Bank brand and values.

• Perform additional related duties as assigned.

What a Typical Day Looks Like:

No two days are the same, and the role requires flexibility, adaptability, and the ability to easily shift priorities. Analysts may:

• Review reporting to ensure SLAs are being met

• Investigate irregularities or potential errors

• Work escalated files requiring deeper analysis

• Build or update Excel reports and dashboards

• Refine processes and documentation

• Support or lead project initiatives

• Partner with frontline teams to keep operations on track

Education and Experience Required:

• Associate degree, or equivalent work experience.

• 2 or more years’ related experience.

• Strong analytical and critical‑thinking skills.

• Intermediate proficiency with Microsoft Excel and other productivity tools.

Education and Experience Preferred:

• Experience in collections, default servicing, or document preparation.

• Prior experience supporting multiple functional areas or processes.

• Experience with process improvement initiatives or project work.

• Ability to coach, influence, and support frontline employees.

• Proven organizational and time‑management abilities.

• Strong verbal and written communication skills.

• Ability to adapt quickly in a changing, project‑driven environment.

Work Model & Location:

• This is a hybrid role requiring four days in-office per week.

• Eligible candidates must live within reasonable commuting distance to 475 Crosspoint Parkway, Getzville, NY 14068.

Work Schedule & Availability Requirements:

This role offers flexible start times. Candidates may choose one of three Monday-Friday schedules:

• 7:00am - 3:30pm

• 7:30am - 4:00pm

• 8:00am - 4:30pm

Why This Role?

This position is ideal for someone who enjoys:

• Improving processes and preventing issues before they happen.

• Working behind the scenes to protect the business from risk.

• Using data and analysis to drive better outcomes.

• Having variety and ownership in their work.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America