This is a remote position.
Key Responsibilities
Handle patient or client inquiries related to account balances, billing statements, and insurance verification
Schedule, reschedule, or confirm appointments in accordance with provider requirements
Provide clear and accurate information about services, processes, or next steps
Document all interactions in the designated healthcare management system with precision and confidentiality
Follow HIPAA and client-specific compliance protocols at all times
Escalate urgent or sensitive cases through approved channels
Required Skills & Competencies
Strong verbal and written communication skills, with a professional and empathetic approach
Familiarity with patient account systems, EHR (Electronic Health Records), or medical billing platforms
Ability to manage multiple tasks while maintaining accuracy and attention to detail
Discretion in handling sensitive information and medical records
Stable work environment with secure internet connection
Preferred Experience
Prior experience in a healthcare support, medical billing, or scheduling role
Knowledge of medical terminology and insurance processes
Experience working with diverse patient populations
A reliable computer (Windows 10 or newer, or macOS equivalent) capable of running multiple applications simultaneously
A stable, high-speed internet connection with consistent upload/download performance suitable for voice, video, and system access
A USB or wired headset with a noise-canceling microphone
A quiet, dedicated work environment free from background noise during scheduled work hours
A second monitor or dual-screen setup (recommended for certain assignments)
Equipment assistance may be available for qualified locations and roles. Details will be discussed during the selection process.
Tools & Resources Provided
Access to Telurvision Solutions’ readiness and certification systems
Client-specific healthcare procedures, scripts, and compliance training
Secure communication platforms for patient interaction and documentation