Healthcare Support Specialist

Healthcare Support Specialist

The Healthcare Support Specialist is one of the primary points of contact for the medical office. The Healthcare Support Specialist helps coordinate the care of the patients and serves as a liaison with the patient, medical staff, and provider of care.

Summary of tasks

• Welcomes and greets all patients and visitors.
• Responds to patients, prospective patients, and visitor inquiries in a courteous manner.
• Registers new patients and updates existing patient demographics by collecting detailed patient information, including personal and insurance or financial information.
• Verifies all new patient or existing patient insurance and personal information as entered by the call center operator at the time the appointment was made.
• Facilitates patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff.
• Schedules next appointments and reschedules any patient appointments as needed.
• Collects patient payments and records these payments on a daily batch sheet for billing.
• Schedules patients for testing per the provider's task.
• Scanning clinic documents to the patient's chart. 
• Separating faxes and forwarding to the appropriate department. 
• Maintains the cash drawer for the office and reconciles the petty cash on a daily basis.
• Protects patient’s rights by maintaining confidentiality of personal and financial information.
• Keeps office supplies within the clinic adequately stocked by anticipating inventory.

Qualification

• High school diploma or equivalent
• 2 years of relevant experience scheduling in a medical office environment
• Thorough understanding of medical office workflows
• 1 year of experience working with EHR, Athena preferred
• Experience in Family Medicine and/or Orthopedics is a plus

Skills and Abilities

• Communication
• Multi-tasker
• Attention to detail.
• Ability to work in a fast-paced environment.
• Teamwork / Collaboration
• Ability and desire to learn new things and improve processes.
• Ability to listen and understand patient and provider concerns.
• Self and situational awareness

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Medical office

Medical specialties:

• Orthopedics
• Radiology

Schedule:

• Monday to Friday

Application Question(s):

• Please list the rate of pay you are looking for.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical receptionist: 1 year (Preferred)

Work Location: In person