Healthcare Sales Supervisor (inbound)

Overview LifeWorks Wellness Center is seeking a hands-on and results-driven Healthcare Sales Supervisor to support and directly manage our inbound sales team. Reporting to the Sales Director, this role is the frontline leader of daily sales operations, responsible for coaching consultants in real time, handling patient escalations, and ensuring every interaction moves toward a successful outcome. The ideal candidate is equally comfortable leading from the floor as they are analyzing team performance and driving accountability.

Who We Are LifeWorks Wellness Center is Florida's largest and leading natural health clinic. We are proud to provide patients with alternative medical doctors who treat a wide range of chronic health conditions naturally. We are a growing organization with a strong mission and a culture built around patient outcomes, team excellence, and continuous improvement.

Why Join Us This is an opportunity to take on a meaningful leadership role within a mission-driven healthcare environment. At LifeWorks, you will work closely with a high-performing sales team, have direct impact on patient conversion and satisfaction, and grow alongside a nationally recognized clinic that is changing lives through the power of natural medicine.

Key Responsibilities

• Provide direct, tactical supervision of the inbound sales team on a day-to-day basis.
• Monitor live and recorded calls, tagging interactions as needed to support successful patient conversions.
• Handle patient escalations promptly and professionally, resolving concerns while maintaining a positive patient experience.
• Coach consultants in real time, providing immediate feedback to improve performance and conversion rates.
• Track individual and team performance metrics, identifying trends and areas for improvement.
• Support the Sales Director in implementing sales strategies and ensuring consistent execution across the team.
• Assist in onboarding and training new sales consultants, ensuring alignment with clinic standards and sales processes.
• Maintain accurate documentation of escalations, call reviews, and team performance in the CRM.
• Foster a positive, accountable, and patient-focused team culture.
• Collaborate with the Sales Director to report on team performance and contribute to strategic planning.

Education & Experience

• Minimum of three years of sales experience, with at least two years in a supervisory or team lead capacity.
• Prior experience in an inbound sales or call center environment strongly preferred.
• Experience in healthcare, wellness, or a patient-facing environment is a plus.
• Familiarity with CRM platforms and call monitoring tools.
• Strong coaching and interpersonal skills with the ability to motivate and develop a team.
• Ability to manage escalations with composure, empathy, and professionalism.
• Proficient with EMRs, CRMs, and Microsoft Office.

Hours This is a full-time salaried position requiring a minimum of 40 hours per week, Monday through Friday, on-site.

Physical Demands This role requires extended periods of sitting at a computer and phone-based communication. The employee will move throughout the clinic regularly to engage directly with the sales team and clinical staff.

Benefits

• Employer-sponsored health, dental, and vision insurance
• Health savings account
• Employee discount
• Paid time off
• Holiday pay

LifeWorks Wellness Center (LWC) is an equal employment opportunity employer. All individuals seeking employment are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, pregnancy status, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. Additionally, LWC will provide all reasonable accommodations for qualified individuals with known disabilities, unless doing so would result in undue hardship to the company.