Healthcare Quality and Regulatory Compliance Advisor

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities
 
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.  We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
 
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

• Lead the development and rollout of healthcare transportation and fulfilment SOPs, work instructions and quality standards.

• Drive improvements to the Quality Management System (QMS), including CAPA, compliance programs and continuous improvement initiatives.

• Design and manage internal, customer and certification audit programs to ensure readiness and regulatory alignment.

• Act as the primary quality advisor for healthcare customers, resolving escalated issues and supporting RFQs, questionnaires and quality agreements.

• Provide strategic regulatory and quality guidance to senior/executive leaders across multiple countries.

• Lead cross‑functional projects that improve operational quality, compliance and customer outcomes.

• Quality Assessment & Standards: Transportation & Fulfilment SOP & Work Instruction Development; FedEx Network and Facilities (Hubs, Stations) Policies & Procedures Development & Implementation; Quality & Regulatory Advisory

• Quality Management: Quality Corrective & Preventive Actions; Quality & Compliance Advisory; Quality & Compliance Performance; Compliance & Quality Program Implementation; Continuous Improvement of QMS & Processes; QMS Implementation & Administration

• Quality Audit: Internal Audit Process Design & Implementation; Certification Audit; Customer Audit Programs; Audit Strategy & Readiness Program Documentation; Audit Program

• Healthcare Customer Liaison: Customer Request / Issue Resolution; Quality Agreements, Questionnaires & RFQ Proposal

Requirements

Education: Bachelor’s degree or equivalent in Science, Pharmacy or related discipline, plus a local Pharmacist license

Experience: 8+ years of relevant experience in pharmaceutical or healthcare industry in a quality compliance related role

Strong understanding of regional healthcare regulations, GDP and quality systems.

Microsoft/ Office PC Skills; Accuracy & Attention to Detail; Written & Verbal Communication Skills; Problem Solving Skills; Planning & Organizing Skills

Job Posting End Date: