Healthcare Data Entry Specialist
Fortuity
On-site
Columbus, Ohio, United States
$15.50 - $15.50 USD hourly
Healthcare Tech & Health Informatics
Are you seeking an opportunity to join one of the premier workplaces in Columbus? If so, Fortuity is actively seeking passionate and committed individuals to join our team as Customer Experience Specialists. As part of our team, you'll have the chance to support our client during their busy season and potentially secure long-term employment. Our client happens to be one of the fastest-growing healthcare technology companies in North America! Don't miss out on this exciting career opportunity at Fortuity.
At Fortuity, you can make a difference! We’ve created a different work experience, which results in more satisfied team members with career paths and bright futures. Fortuity provides customer service and sales support for corporate clients through engaged and professional teams of experienced Specialists.
Our Customer Experience Specialists play a key role in our client’s mission to help patients get the medications they need to live healthier lives. These key team members ensure our client’s service is easy to use and hassle-free, wowing their users by providing knowledgeable, friendly, and quick answers to every question.
What You’ll Do
- Work through a variety of time-sensitive and detail-oriented queue-based work reviewing faxes and other text-based items dealing with prior authorization requests
- Provide exceptional support via phone, email, and / or web-based chat to insurance plans, patients, and prescribers.
- Assist with prescriber users, providing more transparency into the prior authorization process through the work accomplished in these queues
- Work through existing user accounts, analyze usage, and collect feedback to improve/enhance our service
- Improve workflows by using critical thinking skills to track activity and identify areas for improvement
- Stay up to date on changing procedures and workflows
- Build and develop skills like communication, attention-to-detail, critical thinking, and teamwork
The Ideal Candidate
The ideal candidate is friendly, outgoing, and gets excited about helping people while working in a fast-paced, collaborative environment. You are inquisitive, patient, adaptable, and flexible. Your priority is understanding user needs and how our client’s products can help.
- Proactive mindset that focuses on creating ideas and plans for correcting issues or handling daily tasks
- Drive and initiative to understand the full scope of work and process
- Great attention to detail
- Eager to learn about healthcare technology and gain personal and professional growth
- Adaptable and able to work a flexible, yet consistent schedule to help support our users during our hours of operation
Required Qualifications:
- Exceptional interpersonal, written, and verbal communication skills
- Data entry experience in a customer service and/or healthcare environment
- Great organizational and time management abilities
- Attention to detail
- Results-driven and committed to meeting individual and team goals
- PC skills and problem-solving skills
- High School diploma or equivalent required
At Fortuity we believe in our people, and in doing good business for the good of our community. Here, you will be part of a growing organization with an opportunity for career development and advancement.
We are easily accessible in Franklinton at 775 West Broad, just west of downtown, with a stop for a major COTA bus route and free off-street parking next to the building. Other on-site benefits are also available to our team members.
Fortuity is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Our employees enjoy:
- Paid Time Off and 6 Paid Holidays per year
- Company Paid Life Insurance and STD/LTD
- Medical, Dental, Vision and 401K
- Free Mental Wellness care
- Emergency transportation assistance, emergency child-friendly workstations
Job Type:
- Hourly, non-exempt
- Full-time (8-hour shift)
- Fully in-office
- Shifts are scheduled between 8:00am – 8:00pm, Monday through Friday
Pay rate:
$15.50 – 17.00 per hour depending on experience
Candidates who currently reside in a Small Business Administration (SBA) designated HubZone area are strongly encouraged to apply. HubZone residency is not required for this position but is considered a preferred qualification due to our participation in the SBA HubZone program. Applicants can verify their address using the SBA HubZone map: https://maps.certify.sba.gov/hubzone/map.