Healthcare Customer Support Specialist
Hive HealthReady to make an impact? At Hive Health and HPPI, a subsidiary of Hive Health, we’re on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we’d love to meet you!
Responsibilities
Respond to member concerns and inquiries regarding plan and care availments through calls and messaging platforms
Assess and resolve member inquiries across a wide range of cases, ensuring a patient-centric approach
Work closely with relevant departments to gather stakeholder feedback and endorse tasks or next steps as needed
Qualifications
Bachelor’s Degree preferably in a nursing or medical related field
Preferably with experience in customer support, account management, or related fields.
Proficient in English and Filipino, spoken and written
Excellent interpersonal and verbal communication skills for team coordination and managing patient expectations
Excellent written communication skills — properly document conversations and escalate relevant cases to the team
Creative, strategic, and proactive in problem solving and identifying opportunities
Willingness to work hybrid (2x Onsite)
Open to Morning, Afternoon and Night Shift (Shifts may vary depending on business needs)
Join our team as we revolutionalize healthcare in the Philippines—and beyond!
✨ Day 1 benefits for full-time employees – because we practice what we preach! Enjoy comprehensive healthcare coverage for you and your dependent, and paid time off from the start.
🚀 Grow with us – mentorship, career development, and learning opportunities to help you thrive.
🌍 Global connections – gain insights and support from top minds at Harvard, Stanford, and beyond.