Job Title: Healthcare Customer Service Representative (CSR)

Job Type: Full time (In-office position)

Location: 203 Mills Avenue Greenville, SC 29605

Schedule: Monday-Friday 9:00-5:00pm

Join the vibrant team at Carolina Nephrology as a Full-Time Healthcare Customer Service Representative (CSR) in Greenville, SC! Get ready to immerse yourself in a dynamic environment where every day is an opportunity to make a difference. Your friendly voice and organizational skills will set the tone for patients' experiences, ensuring they feel welcomed and cared for. With a competitive pay range of $16.00 to $18.00 per hour, your hard work won't go unnoticed!

Plus, you'll have the chance to collaborate with an empathetic team that values excellence and integrity. Every phone call you take can brighten someone's day! Let's not forget, this position is onsite, allowing you to engage with your coworkers and patients face-to-face every day. You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, and Paid Time Off. If you're ready to jump into a fun and rewarding role, apply now!

Responsible for managing incoming calls and providing initial patient interaction. This role includes scheduling appointments, handling inquiries, and directing calls to the appropriate staff or department.

Responsibilities

• Manage a high volume of calls, direct them to the appropriate staff, and provide basic information about the office and services.
• Schedule, reschedule or cancel patient appointments as needed.
• Manage healthcare messaging software and multi office voicemail.
• Communicate with patients, providers, nurses, and other staff members to ensure smooth operations.
• Protect sensitive patient information and adhere to privacy regulations.
• Input and update information in databases and spreadsheets.

Qualifications

• Knowledge of office management systems and procedures.
• Excellent time management skills and ability to multitask and prioritize work.
• The ability to complete tasks thoroughly, accurately, and consistently.
• Interpersonal skills, professional and courteous demeanor, excellent office and phone etiquette.
• Ability to work well under pressure and navigate multiple phone lines.
• Proactive approach to problem-solving and process improvement.
• Ability to work well independently and in collaboration with the Administrative Services Manager.

Benefits

• $16.00-$18.00 per hour
• Healthcare: Medical, Dental, and Vision.
• Retirement: 401(k)
• Life Insurance
• Paid Time Off: Vacation, Sick, and Holidays

Requirements

• EPIC experience.
• Previous experience in a medical office.
• High school diploma or equivalent.

Ready to join our team?

If you feel that this job is what you're looking for, applying is a piece of cake - just follow the instructions on this page. Good luck!

All offers of employment at Carolina Nephrology, PA are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary.

Background checks will include:

• Social Security Verification: validates the applicant's Social Security number, date of birth and former addresses.


• Prior Employment Verification: confirms applicant's employment with the listed companies, including dates of employment, position held and additional information available pertaining to performance rating, reason for departure and eligibility for rehire. This verification will be run on the past two employers or the previous five years, whichever comes first.


• Personal and Professional References: calls will be placed to individuals listed as references by the applicant.


• Educational Verification: confirms the applicant's claimed educational institution, including the years attended and the degree/diploma received.


• Criminal History: includes review of criminal convictions and probation. The following factors will be considered for applicants with a criminal history:




• The nature of the crime and its relationship to the position.


• The time since the conviction.


• The number (if more than one) of convictions.


• Whether hiring, transferring or promoting the applicant would pose an unreasonable risk to the business, its employees or its customers and vendors.

Procedure

Final candidates must complete a background check authorization form and return it to Human Resources.

Human Resources will order the background check upon receipt of the signed release form, and either internal HR staff or an employment screening service will conduct the checks. A designated HR representative will review all results.

The HR representative will notify the hiring manager regarding the results of the check. In instances where negative or incomplete information is obtained, the appropriate management and the director of Human Resources will assess the potential risks and liabilities related to the job's requirements and determine whether the individual should be hired. If a decision not to hire or promote a candidate is made based on the results of a background check, there may be certain additional Fair Credit Reporting Act (FCRA) requirements that will be handled by Human Resources in conjunction with the employment screening service (if applicable).

Background check information will be maintained in a file separate from employees' personnel files for a minimum of five years.

Carolina Nephrology, PA reserves the right to modify this policy at any time without notice.