Healthcare Customer Service

About Us:

Salvatech connects Colombian talent with international companies looking for skilled professionals. We help organizations build efficient remote teams while enabling professionals to access global opportunities, providing full support throughout hiring, onboarding, employment management, and local assistance. We combine technology, proximity, and human talent to create partnerships that drive growth and productivity on both sides.

Location: Colombia - Remote

Language: Advanced English

Schedule: Monday to Friday, Office Hours (EST)

Contract: Contractor

Salary: 2.800.00 - 3.000.000 COP

About the Role:

We are seeking a Healthcare Customer Service with previous experience in administrative coordination, health services operations, home-care scheduling, or patient/caregiver support. The ideal candidate has managed schedules, coordinated caregivers or operational staff, communicated with families, and handled documentation and service follow-up with strong organizational and communication skills.

This role ensures day-to-day operational continuity, client satisfaction, and service quality.

Responsibilities:

Operational Coordination

• Manage and build caregiver schedules, ensuring full coverage, replacements, and shift confirmations.
• Monitor attendance, handle last-minute changes, and reassign caregivers when needed.
• Maintain ongoing communication with the field staff and ensure service continuity.
• Track performance, follow-up tasks, and service delivery across assigned cases.

Client & Family Communication

• Communicate schedule updates, service adjustments, and all relevant information clearly and empathetically to families and clients.
• Address inquiries, concerns, incidents, and service requests, providing fast and client-centered solutions.

Administrative & Documentation Management

• Maintain accurate patient records, service contracts, timesheets, and operational reports.
• Keep caregiver documentation updated (background checks, CPR, compliance records, IDs, certifications, etc.).
• Support billing tasks, invoicing follow-up, and administrative procedures tied to active cases.

Operational Monitoring & Quality Control

• Prepare weekly reports summarizing scheduling, client satisfaction, active cases, and incidents.
• Support internal compliance checks, audits, and quality assurance processes.
• Ensure adherence to operational standards, protocols, and service procedures.

Required Experience & Must-Haves (Non-Negotiables):

• 1–3 years of experience in roles such as: Care Coordinator / Home Care Coordinator, Patient Coordinator / Patient Services, Administrative Assistant in Health Services , Operations Assistant / Operations Specialist.
• Experience coordinating operational staff (caregivers, nursing assistants, companions, or similar).
• Advanced English level.
• Experience managing schedules, documentation, and client communication.
• Ability to manage multiple cases and priorities in a fast-paced environment.
• Exceptional organizational skills and ability to handle high task volume.
• Strong communication skills with empathy toward families, clients, and caregivers.
• Problem-solving and decision-making abilities.
• Proficiency with digital tools: Google Workspace, CRM tools, scheduling platforms.
• High attention to detail, reliability, and follow-through.

Work Setup Requirements:

To perform this role effectively, you must have:

• A quiet home office space to work optimally.
• A stable internet connection (minimum 100 MB).
• A laptop/desktop with updated software.
• A secondary backup internet option to ensure reliability.