Healthcare Customer Manager

The mission of the Hospital Customer Manager is to establish strategic and collaborative business relationships with institutional key stakeholders at hospitals across Finland. In this role, you will engage with healthcare professionals and key opinion leaders (KOLs), effectively communicating the clinical and economic value of the new asset to payer decision-makers. By ensuring they understand its advantages over existing treatments, you will play a vital role in driving access to GSK innovations.

Adopting a tailored, hospital-by-hospital approach, you will identify specific needs and develop solutions together with the team that support access to relevant medicines. Your goal is to bring life-changing medicines to patients, ensuring they and our customers benefit from GSK’s innovative solutions.

We are seeking an innovative and proactive individual with a positive, can-do attitude to join our team. The Hospital Customer Manager reports to the Business Unit Head of Oncology and collaborates closely with cross-functional colleagues in Market Access, Medical, and Commercial.

We create a place where people can grow, be their best, be safe, and feel welcome, valued and included. We offer a competitive salary, an annual bonus based on company performance, healthcare and wellbeing programmes, pension plan membership, and shares and savings programme.

Discover more about our company wide benefits and life at GSK on our webpage Life at GSK | GSK

Responsibilities

• Build strategic & collaborative business relationships with institutional key stakeholders (HCPs, University Hospitals, Central Hospitals, Hospital Pharmacies) by using an account management approach including stakeholder management, particularly within the larger hospitals.
• Identify potential clinical, economic and operational gaps and barriers to success of new launches as well as current Oncology portfolio.
• Influence and shape decisions within institutions that support operational integration of new treatments.
• Ensure launch success by optimizing the patient journey.
• Demonstrate leadership in gathering and sharing timely insights.
• Evaluate customer experience for targeted institutions and share performance.
• Conduct an in-depth analysis to drive strategic objectives for the institutions.
• Keep abreast of industry & market dynamics, and anticipate, analyse and identify current and future market opportunities and their potential impact on GSK in Wellbeing areas.
• Understand regional performance, competitor activities, customer networks, and customer perceptions to develop and implement aspects of the regional account plan.
• Work collaboratively with other BUs Commercial & Medical & Market Access team to drive an integrated GSK approach across Key Account.

Why you?

Basic Qualifications & Skills:

We are looking for professionals with these required skills to achieve our goals:

• University degree (Bachelor or Master level) in relevant field (Science, Medical, Pharmaceutical or Economics).
• Solid experience from pharmaceutical sales and/or access, especially within HCP environment and/or managing (hospital) accounts.
• Strong understanding of Hematology/Oncology therapy area, related health system and access decision-making at the hospitals in Finland.
• Established network among Hematologist/Oncologist and/or Hospital decision makers.
• Experience in building partnerships with key stakeholders.
• Strategic thinking and focused execution.
•  Accountable for results with proactive search for solutions to overcome obstacles.

Closing Date for Applications – 19 Oct 2025 (COB)

Please take a copy of the Job Description, as this will not be available post closure of the advert. 
When applying for this role, please use the ‘cover letter’ of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application.

GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems.

Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.

Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.

Why GSK?
Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

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