Health Information Technician

Under the general supervision of the Division Business Services Director, the Health Information Technician is responsible for the maintenance; storage and processing of all medical records, electronic health record (EHR) data and program documentation. This involves performing a variety of clerical and technical duties associated with the management and oversight of a program's medical records including, but not limited to assembling, analysis, release of information, data processing, collection, reconciliation and preparation of reports in a manner consistent with medical, administrative, ethical, legal and regulatory requirements of county Community Services programming. 
 

Establishes and Maintains a Comprehensive Health Information System/s

1. Establishes and maintains a master client index using an EHR clinical documentation or program system.
2. Assures completion of required health and other necessary information needed to initiate, maintain a client file.
3. Reviews all documentation in the EHR/program system for completeness and accuracy using agency standards for record keeping.
4. Maintains current knowledge and expertise on EHR and provides ongoing support and technical assistance to staff regarding EHR software.
5. Assists staff and managers as needed in maintaining the security and confidentiality of the medical record systems.
6. Performs filing and/or scanning of forms into the EHR/systems as requested.
7. Prepares records for release to legal entities as requested.
8. Generates reports from the EHR/systems as requested by management.
9. Assures that the Community Services Division is in compliance with the county record retention policies and that client record destruction occurs according to state and county guidelines.

1. Participates in support staff meetings, suggests agenda items, expresses ideas for improved office efficiency, and participates in cooperative problem solving; and when excused, initiates responsibility to obtain information.
2. Performs routine housekeeping tasks to keep work areas neat and orderly.
3. Adhere to Hitech regulations on privacy and protection of protected health information (PHI).
4. Utilizes identified strengths and weaknesses in developing annual goals.

1. Maintains a professional relationship with staff, peers and management.
2. Fulfill the agency mission and purpose.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Education/Experience

1. Associate degree in Medical Records Technology or Health Information Technology (preferred)
2. Two years of Electronic Health Records (EHR) or healthcare information system experience in a behavioral health inpatient or outpatient program or Human Services 
3. Other combination of education and may be considered
4. Credentialed as a Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA), through AHIMA (preferred)
5. Knowledge of documentation and legal issues pertaining to HIPAA, PHI and other health information

• Honesty & Integrity - Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
• Accountability – Assumes responsibility for successfully accomplishing work objectives and delivering results; setting high standards of performance for self and others.
• Quality Customer Service & Community Relations - Anticipates and strives to meet the needs of both internal and external stakeholders (employees, contracted staff, residents, families, and other internal and external clientele). Delivers high-quality services; is committed to continuous improvement.  Communicates/interacts with members of the public and other key stakeholders in a way that elicits positive response and participation.
• Self-Management - Assumes responsibility for successfully accomplishing work objectives and delivering results; sets highs standards of performance; organizes and plans for task accomplishment in a manner that maximizes efficient performance; considers a multitude of diverse factors, their interrelationships, the perspectives of others, alternative courses of action and their likely ramifications while establishing priorities to ensure timely completion of assigned work and fulfill responsibilities.
• Written and Verbal Communications – Communicates effectively both verbally and in writing.  Writes lengthy reports, instruction manuals, and in-depth analyses/review of complex issues.  Verbally communicates complex issues relating to regulation and enforcement
• Interpersonal Relations – Develops and maintains effective relationships with others; relates well to people from varied backgrounds and in different situations; show understanding, courtesy, tact, empathy, concern, and politeness; maintains a professional and courteous attitude with staff, clients, and the community with special regard to Department confidentiality policies.
• Fact Finding - Obtains required information through interviewing individuals, review of existing materials, or securing new materials to answer a question or address a problem.
• Organizational - Ability to effectively organize and manage work and work related activities
• Leveraging Technology - Demonstrates proficiency in using on-line tools and business applications, creating and maintaining accurate data and communications, including, but not limited to Word, Excel, PowerPoint, and specialized and/or related departmental systems

• Preferred: Credentialed as a Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA), through AHIMA 

Work Environment: Work is sedentary in nature performed within the Government Center or satellite offices/other campus locations. Lifting requirement is 15 - 20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to: computer, scanner, printer, typewriter, calculator, telephone, copy and fax machine. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.