Fitness and Wellness Coach

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

To deliver a personalised, high‑quality wellness experience that reflects the luxury standards of Fairmont Cheshire The Mere. The Fitness & Wellness Coach supports guests and members through expert guidance, tailored fitness support and warm, intuitive service, ensuring a safe, inspiring and impeccably presented wellness environment.

• Conduct fitness assessments and create personalised workout plans tailored to individual guest and member goals
• Lead one‑to‑one and small‑group training sessions, ensuring correct form, technique and safety
• Motivate and support guests throughout their wellness journey, offering encouragement and accountability
• Educate guests on exercise principles, healthy lifestyle habits and general wellness guidance
• Monitor client progress and adjust training programmes as needed
• Deliver fitness classes and complete gym inductions for new members
• Carry out prospect tours and support membership engagement
• Promote and upsell Personal Training services as directed by the Recreation and Spa Manager
• Maintain a clean, safe and luxury‑standard gym, pool and wellness environment
• Complete two‑hourly water quality checks and report any out‑of‑range results
• Ensure towels, equipment and poolside areas are tidy and well‑presented
• Manage changing rooms to ensure cleanliness and guest readiness
• Enforce club rules to maintain a safe and orderly environment
• Record pool usage levels and monitor non‑usage, contacting members where required
• Complete opening, closing and daily check sheets in line with SOPs
• Manage towel stock levels and record usage as required
• Handle reception duties, including money handling, in accordance with SOPs
• Collaborate with other wellness and spa professionals to enhance the overall guest experience
• Stay updated on current fitness trends, research and best practices
• Demonstrate Fairmont Cheshire The Mere values through professionalism, passion, consistency and teamwork
• Follow all Health & Safety, emergency and reporting procedures
• Maintain professional appearance and behaviour in line with company standards
• Attend required meetings, training sessions and development courses

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

• 1–2 years of experience in a fitness, wellness or luxury health‑club environment (preferred)
• Recognised fitness qualification (e.g., Level 2 Fitness Instructor or Level 3 Personal Trainer)
• Strong knowledge of exercise science, wellness principles and safe training practices
• Confident in delivering one‑to‑one coaching, group classes and gym inductions
• Excellent communication and guest‑service skills, with a warm and professional manner
• Ability to motivate, support and inspire guests on their wellness journey
• Strong organisational skills and attention to detail
• Comfortable working in a fast‑paced, luxury hospitality environment
• Knowledge of pool safety, water testing or lifeguard training (advantageous but not essential)
• First Aid certification (preferred)

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people