External Clinical Specialist IPSS (m/f/x)

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Job Description

We are looking for a Clinical Specialist to support the adoption and clinical success of our Infection Prevention (IP) MedTech portfolio in hospitals. You will partner with clinical teams to drive best-practice implementation, deliver education and in-servicing, support evaluations, and provide post-install clinical follow-up to ensure outcomes, safety, and customer satisfaction. This role works closely with Sales, Marketing, and Medical/Quality teams and operates within a regulated environment. Clinical Specialist will be responsible for  Czech ,Slovakian, Hungarian market and cooperation with HCP`s  and Sales Teams.

Key Responsibilities

Clinical Implementation & Customer Success

• Lead clinical onboarding, workflow assessment, and implementation planning for Infection Prevention solutions across hospital departments (e.g., ICU, OR, ED, wards, CSSD/sterile processing).
• Deliver product training and in-services for clinical staff, infection preventionists, nursing leadership, EVS/environmental services, and other stakeholders.
• Provide on-site and remote clinical support during trials/evaluations, go-lives, and early adoption phases.
• Ensure correct product usage aligned with IFU, hospital protocols, and relevant guidelines.

Clinical Education & Stakeholder Engagement

• Build strong relationships with key hospital stakeholders: Infection Prevention/Control teams, nursing, microbiology, ICU/OR leaders, quality and patient safety, procurement, and biomedical engineering.
• Support the development and delivery of educational materials, best-practice toolkits, and competency checklists.
• Present clinical value and workflow impact in a clear, evidence-based manner, adapting to different audiences.

Evidence, Outcomes & Value Demonstration

• Support collection and documentation of clinical feedback and outcomes measures (where appropriate): compliance, workflow efficiency, adoption metrics, and qualitative/quantitative value.
• Assist in creating and delivering clinical value narratives (clinical evidence summaries, pathways, protocols) in collaboration with Medical Affairs/Product Marketing.
• Identify barriers to adoption and propose practical workflow solutions.

Pre-Sales Clinical Support (as applicable)

• Provide clinical input into account strategy: stakeholder mapping, discovery support, and solution fit assessments.
• Support product demonstrations from a clinical standpoint and contribute to proposal/tender inputs (clinical sections, training plans, implementation approach).
• Participate in conferences, workshops, and customer events; support KOL engagement where applicable.

Quality, Compliance & Risk Management

• Operate in alignment with regulatory and quality requirements (e.g., MDR/FDA context, internal SOPs).
• Maintain rigorous documentation of training, evaluations, and customer interactions as required.
• Escalate product complaints, adverse events, and safety signals through appropriate Quality channels.

Internal Collaboration & Continuous Improvement

• Provide structured feedback to Product/Engineering and Quality teams on usability, workflows, and improvement opportunities.
• Collaborate with Sales and Customer Service on account plans, implementation timelines, and support needs.
• Support development of internal training for Sales and new team members on clinical positioning and use-cases.

Success Metrics

• Successful implementations delivered on time and to quality standards
• Training coverage and competency completion rates
• Product adoption and sustained correct usage aligned with IFU
• Customer satisfaction (NPS/CSAT), retention, and renewal support (where relevant)
• Clinical value evidence generated (case studies, site references, feedback)
• Reduction in escalations related to misuse or insufficient training

Required Qualifications

• Clinical background: RN (preferred), or allied health degree; alternatively a relevant scientific/clinical degree with strong hospital practice exposure.
• 3+ years in hospital clinical practice and/or MedTech clinical specialist role (ideally Infection Prevention, ICU/OR, microbiology, sterile processing, EVS, or quality/patient safety).
• Strong knowledge of infection control principles, hospital workflows, and stakeholder dynamics.
• Excellent facilitation and training skills; confident presenting to multiple seniority levels.
• Willingness to travel to hospital sites (often 50–80% depending on territory).
• Fluent English (and local language, if applicable).

Preferred Qualifications

• Certification or strong experience in Infection Prevention (e.g., CIC or local equivalent) or direct work with Infection Control teams.
• Experience supporting evaluations, tenders, or enterprise hospital implementations.
• Understanding of decontamination/sterile processing workflows (CSSD/SPD) and audit requirements.

Key Competencies

• Clinical credibility and strong customer empathy
• Structured problem solving and workflow design mindset
• Ability to influence without authority (cross-functional collaboration)
• High attention to documentation, quality, and compliance
• Calm, effective performance in high-pressure hospital environments
• Fluency in English ; Czech ,Slovakian, Hungarian language is preferable as you person on this position will work within this 3 countries.  

Reporting Line & Working Model

• Reports to: Demand Leader
• Works closely with: Sales, Customer Service, Quality/Regulatory, Product Marketing, and Operations
• Territory-based, field role with hybrid flexibility
• Travel : may include up to 80% of working time depends on agreement

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