Expression of Interest: Talent Pool – Quality Improvement Coach

About Us 

At WA Primary Health Alliance (WAPHA), we are dedicated to transforming and sustaining primary health care across Western Australia. As one of the 31 Primary Health Networks (PHNs) in Australia, we proudly manage three PHNs, guided by our 2023 - 2026 Strategic Plan. Since our establishment in 2015, we've been committed to strengthening primary care through innovative partnerships and a 'one health system' approach, ensuring better access to services and improved health outcomes.

Our work focuses on:

• Supporting general practices to deliver top-quality patient care.
• Funding local primary health services tailored to community needs.
• Connecting local services to simplify the health care system.
• Leading system-wide reform for long-term impact.

As an organisation that thrives in a dynamic environment, we embrace change and seek team members who are adaptable and flexible in their approach.

We are proud to be an inclusive organisation, welcoming applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ individuals, people from diverse cultures, and people living with disabilities.

Find out more about our values, workplace, and culture here.

About The Role

Do you have a love for building safer, more person-centered, effective, and seamless services, a passion for driving change in people and practice and a desire to grow your quality experience in the highly diverse Primary Care Sector?

We are seeking a Quality Improvement Coach to help build capacity for quality improvement and support practice optimization within the primary care sector. QI Coaches provide the resources and support needed to help primary care practices identify QI needs. Develop skills to help tackle new QI initiatives and build the internal QI capacity needed to sustain those improvements.

We are building a talent pool of passionate and skilled professionals for future Quality Improvement Coach opportunities. This pool will help us identify suitable candidates by location and plan for upcoming vacancies aligned with our budget and workforce needs.

🔹 Location: Possibility of being based in Perth or regional locations across Bunbury, Albany and Wheatbelt. 

🔹 Salary: Band 4 ($90,000 - $97,000 Plus 12% Superannuation, depending on experience)

Working with Primary Care Practices

In your role as a QI Coach, you would work closely with primary care practices to identify areas of improvement, set improvement goals, provide tools, facilitate QI activities, and practice redesign in primary healthcare settings. At the practice level, coaches support teams to:

• Promote a multi-disciplinary team-based approach to Quality Improvement.
• Identify at-risk patients for outreach through pro-active population health management.
• Use data to understand and improve clinical performance measures.
• Improve strategies for health promotion and disease management and prevention.
• Use a data-driven approach to effectively drive QI
• Increase capacity for creating and maintaining QI infrastructure within a practice.

About you

To be considered for this role, candidates must meet the following selection criteria:

Essential experience and education 

• Bachelor's degree in healthcare, public health, or a related field; or equivalent or relevant experience in lieu of education.
• Demonstrated understanding of general practice (IT system changes, process redesign, restructuring, etc). 
• Experience and knowledge of quality improvement methodologies and tools
• Effective communication skills – both written and verbal and virtual
• Ability to establish and maintain strong relationships.
• Solid understanding of quality improvement and quality improvement processes
• Ability to analyse data.
• Health Industry knowledge and experience. 
• Experience in general practice and/or aged care (highly desirable)

To Apply

Please submit your application by clicking the ‘Apply’ button.

Your application should include your CV. As part of our recruitment process, you will be invited to complete an online assessment. This assessment consists of interactive questions designed to give us further insight into your experience and approach. It will simulate scenarios that you may encounter in the role. 

Applications close 11:59pm Wednesday 5th November 2025.

WAPHA reserves the right to commence shortlisting prior to the advertised close date.

If you have any queries, please email jobs@wapha.org.au. Please note that applications must be submitted via the link provided – applications received by email will not be accepted.

Applicants must hold current, unrestricted working rights in Australia to be eligible for this role. Candidates without valid authorisation to work in Australia will not be considered.

Please note that WA Primary Health Alliance is not currently registered with the Department of Home Affairs to sponsor visas.

Successful candidates will be required to provide relevant qualifications, along with documentation including a valid visa (if applicable), passport, and a National Police Check upon request.