Director, Process Improvement & Innovation-Pharma Services

This position is responsible for leading strategic Initiatives within the Pharma and Diagnostics Solutions business. The role will be accountable for partnering with other Directors and leaders across Quest Diagnostics in creating innovative, scalable solutions that enable accelerated growth within this business unit.

• Create a new function that will partner with peers throughout the organization to build new processes that leverage the strengths of the organization and close gaps that exist in a service offering.
• Lead Process Improvement initiatives within individual functions and across functions where we need to document current state, analyze and identify opportunities for improvement then refine and optimize the process with the respective team.  This may require defining existing processes where definition is lacking and improving it so that it can reasonably grow with the business.
  • Leading Process Improvement project teams to meet and exceed expectations will be critical
  • Escalate items at the appropriate times
• Partner with other department and functional leaders within the Pharma and Diagnostic Services business as well as across the broader Quest organization to improve the service integration and offering to the market.
• Collaborate with Pharma leadership, cross-functional Quest partners, and customers to create innovative approaches to solving critical customer challenges.
• May lead strategic discussions with external partners to create a joint offering between Quest and a strategic partner

Required Work Experience: 

• 12+ years of experience in laboratory, biopharma, and/or diagnostic industry in a client facing operational role, project management role, or process improvement role

Preferred Work Experience: 

• 7+ years of experience in a similar role in a contract research organization.

Physical and Mental Requirements: 

• Office work and periodic travel

Knowledge: 

• Highly Skilled user of Microsoft Office suite and other computer-based applications.

Skills: 

• Critical thinking and problem-solving skills
• Quantitatively-inclined
• Strong/expert communications