Director of Healthcare Services

We pride ourselves on creating a warm and caring work environment for our employees! We treat one another with dignity, seek understanding and we value differences.

About us: The Sisters of the Holy Names of Jesus and Mary (SNJM) is an international congregation of Catholic Sisters.

If the SNJM work environment sounds like what you are looking for, we invite you to apply for the position we have in our Lake Oswego office.

What we offer: A competitive package for our employees, including:

• Medical/dental/vision/life insurance - we pay 100% of employee-only premiums for full time employees
• 401(k) program with employer matching
• 11 paid holidays per year
• Paid time off (PTO) starting at 18 days/year

About This Role:
Using the person-directed care approach, the Director of Healthcare Services has the primary responsibility of overseeing and managing a broad holistic program of health services for Sisters who are living independently, in small communities or in care facilities primarily on the East and West Coast of the United States and in Windsor, Ontario.

1. Provides leadership and management to department staff.  Participates in hiring Health & Well-Being (HWB) team members and oversees their supervision.
2. Assesses and evaluates the current state and ongoing needs of HWB operations in each region with the goal of establishing a vision of care into the future.
3. Works closely with the Province Leadership Team (PLT) and the HWB staff to address the health needs of the Sisters through a network of external health services.
4. Develops and manages care policies and procedures for decision-making based on Province priorities and evolving realities.
5. Keeps current regarding trends and best practices in health care delivery and public and community programs.
6. Gathers information for and develops Province-wide programs (including housing, services and resources) for Sisters requiring HWB assistance.
7. Provides health and well-being education and support for Sisters’ roles, responsibilities, and relationships with one another throughout their life span.
8. In coordination with the PLT, selects and contracts services with health care facilities and providers across the Province.
9. Provides education to Sisters on the various systems of care and health care protocols.
10. Oversees health data management systems, budget development and use of government programs.
11. Leads the Safe Sister Driving Initiative.
12. Works collaboratively with other Department Directors in addressing the needs of the Province.

1. Supportive of the mission of the Sisters of the Holy Names of Jesus and Mary. 
2. Model SNJM Guiding Values in carrying out work activities and responsibilities.
3. Ability to respect and maintain confidentiality of sensitive information and respect professional boundaries.  
4. Diplomacy, flexibility, maturity, and professionalism in performance of job responsibilities.
5. Exceptional interpersonal skills and demonstrated ability to foster respectful, collaborative relationships with HWB team members, SNJM staff and departments, Sisters and external stakeholders.
6. Thorough knowledge and understanding of the concepts of aging and concerns of the elderly population.
7. Demonstrated ability to communicate professionally, empathetically, and compassionately with elder population who may be ill, disabled, hospitalized, and/or experiencing loss. 
8. Strong management and leadership skills and a demonstrated ability to build, manage, mentor and motivate an effective team in a collaborative and respectful manner.
9. Understanding of change management and ability to lead and manage change positively and enthusiastically.
10. Willingness to learn about religious life and the SNJM culture.
11. Ability to respond to urgent and/or stressful situations appropriately and calmly.
12. Sensitivity to the needs of the aging and women’s health issues.
13. Understanding of complex issues surrounding medical insurance and benefit coordination.
14. Strong organizational skills with the ability to prioritize and manage multiple tasks and responsibilities.
15. High degree of flexibility and adaptability to shifting priorities and time constraints.
16. Proficient knowledge of Microsoft Office and other computer software programs including, but not limited to Word, Excel, Outlook.
17. Ability to travel throughout the U.S.-Ontario Province in carrying out job responsibilities and to attend professional conferences and related events.
18. Valid driver’s license and personal vehicle.