Director of Clinical Informatics

Peak Vista Community Health Centers is a nonprofit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services including medical, dental, and behavioral health through our 21 outpatient health centers. We deliver care with our strong "Hospitality" culture. Our organization has over 800 employees and serves more than 74,300 patients annually in the Pikes Peak and East Central regions of Colorado. Our service area covers 14 counties, from the front range to the Kansas border, with locations throughout Colorado Springs, Fountain, Flagler, Divide, Limon, and Strasburg. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).   

Compensation (Pay): $89,721 to $126,933 /annually, based on experience.

Summary of Benefits:

• Medical, Dental, Vision, Life, STD, LTD
• 403(b) Retirement with Company Match
• Paid Time Off
• Tuition Assistance
• Perks Rewards
• Employee Assistance Program

https://www.peakvista.org/resources/benefits-summary

Job Summary: Leads a team of trainers and application support analysts to provide technical and functional support services for the Electronic Health Record (EHR), practice management application and associated clinical solutions. The Director will oversee the implementation, deployment, support, training, and maintenance related to the EHR and clinical solutions across the healthcare system. This includes developing and deploying training and support plans that assure both providers and support staff use the systems effectively. The Director will collaborate with clinical (medical, dental, and behavioral health), nursing, and operations leadership to ensure all care team members are trained in necessary workflows to support patient care. This role will guide the Clinical Informatics team in being aware of and developing a working knowledge of clinical information technology to include:

• Standardization
• Utilization
• Integration
• Optimization

This role serves as the primary change agent, assessing and recommending system improvements that support enhanced clinical operations. The Director will coordinate system standardization and adoption of best practices. The Director will serve as primary liaison with application vendors to discuss and coordinate updates, changes, and improvements.

The Director is responsible for development, coordination, execution, support, and completion of project assessments, project advancements, parameter settings, workflow mapping, tools, and resources focused on application support and training initiatives. These include, but are not limited to standardized clinical documentation, Uniform Data System, other technology that supports clinician workflow.

Essential Duties and Responsibilities:

• Facilitates the hiring, orientation, and training process for new employees or existing staff.
• Monitors attendance, approves timecards, and manages time off requests.
• Responsible for oversight with Process Improvement/Quality Improvement activities utilizing regulatory agencies benchmarking with collaborative departments and partners.
• Schedules meetings, formulates agendas, facilitates, and maintains minutes, and participates in all meetings as assigned (e.g., team huddles, unit meetings, etc.).
• Assists in the development of standard operating procedures and provides support to staff while ensuring adherence.
• Oversees and provides on-demand, friendly, and thorough customer service to application users and trainees.
• Oversees clinical information solution training including new employee orientation and continual education of the design and development of training materials.
• Establishes relationships with key operational leaders and serve as an advocate for Health Informatics, support, and training across multiple departments; serve as the primary interface between clinical, operations and application support.
• Provides analysis of end user needs to ensure the applications are performing to expectations and supporting adoption, as well as championing application utilization.
• Provides thought leadership, vision, and expertise to ensure timely measurement and thoughtful analysis of clinical informatics and associated applications.
• Demonstrates the ability to evaluate, select, and implement new technological tools for improved  clinical information technology use, development, training, quality improvement, testing, implementation, and documentation.
• Ongoing monitoring of  clinical information technology solution utilization with ability to analyze requirements, gaps, issues, risks, and workflow enhancements.
• Provides Go-Live support for clinical informatics initiatives.
• Serves as liaison between team and vendor on application needs.
• Participates in special projects as needed.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops. Shows responsibility for own professional practice and ongoing education.
• Ability to frequently travel inside and outside of the Colorado Springs area.
• Operates corporate and/or personal vehicles, if applicable, in a safe and professional manner at all times. Travels to any/all of Peak Vista’s facilities as needed.
• Promotes and demonstrates the mission, vision, and Core Values of Peak Vista.
• Develops and maintains good working relationships with all departments, the management team, medical staff, and leadership.
• Embraces cultural diversity amongst ourselves and our community.
• Responsible for the human, financial, and material resources as well as data and information entrusted to us.
• Strives to deliver the best outcomes and highest quality service
• Demonstrates knowledge of and adherence to the Compliance Plan and conflict of interest requirements.
• Enhances the effectiveness; efficiency and productivity of the department by contributing to, and participating in, departmental performance improvement goals.
• All other duties as assigned.

Supervision Exercised: Clinical Informatics Department

Demonstrates strong leadership skills, knowledge, and abilities. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Ensures that the appropriate personnel meet all job required competencies.                            

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Spanish bilingual preferred.

Education/Experience:
Education: Bachelor’s Degree in project management, business, information technology required, or 6 years of related job experience in lieu of degree.

Experience: 7-10 years of experience in areas such as electronic health records, clinical documentation, computerized order entry, results reporting, and other clinical technology required. 5 or more years of relevant management experience required. Must have previous experience leading large projects which includes implementation of supportive technology.

Computer Skills: To perform this job successfully, an individual should have basic computer knowledge, experience with use of electronic health records, internet, database software, and keyboard skills.

Certificates and Licenses: None

Other Skills:

• Project management.
• Decisiveness, flexibility, problem solving, and results oriented with the ability and desire to achieve outcomes.
• Energetic, self-confident, and persuasive.
• Effective presenter and educator.
• Ability to work independently and under pressure to follow through on issues.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OSHA risk level/work environmental hazards: This position has been categorized as OSHA Level Three.  See Exposure Control Plan for details.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 15 pounds. Prolonged periods of sitting at a desk and working on a computer. The employee is occasionally required to stand and walk.

*Successful candidates will complete pre-employment screening, which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol-free workplace an Equal Opportunity Employer.

**PVCHC participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com