Director, Business Process Improvements Manager

Director, Business Process Improvements Manager

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Director, Business Process Improvements to join our Operations team supporting Payments including Sanctions. This role is located in Manchester, UK.

In this role, you’ll make an impact in the following ways: 

• Lead initiatives relating to business process improvements consisting of multiple teams, setting departmental priorities and allocating resources to align with business objectives and annual plan. Focus on operations guard-rails to ensure consistency in delivery and alignment of business objectives. 
• Develop and implement practices to ensure internal and external client satisfaction and lead key initiatives while maintaining familiarity with industry best practices and seeking opportunities to implement them.
• Participate in long-term or strategic planning for the business process improvements to improve overall client experience, team productivity, and quality.
• Maintains relationships with senior business and sales leaders to report trends and needs; provide forward-looking and strategic insight on process improvement initiatives to drive future revenue growth.
• Sets strategic priorities on initiatives designed to improve business process improvements.  Determines needed improvements through review, research and analysis of problems reported. Attention to detail and understanding of the end-to-end ecosystem. 
• Reimagine and publish Management Information Dashboards that track KPI/KRI progress with early warning systems, benefit tracking. Focus on operational scalability, resiliency and client-experience. 
• Consistently delivers quality business solutions and anticipates and manages difficult client expectations; can see ahead to future possibilities and translate these into actionable proposals/business plans. Effectively builds relationships with internal teams and clients. 
• Manage performance of assigned staff (as may be required) through coaching and guidance, recruit, direct, motivate, and develop staff to maximize their contribution and professional growth.

To be successful in this role, we’re seeking the following: 

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 10-15 years of total work experience preferred with at least 3-5 years in management preferred.
• Experience in Operations, Business Analysis, or Technology preferred. A transformative leader
• Proven ability to manage large, complex business process improvement initiatives and build effective relationships with senior business and sales leaders.
• Strong leadership skills with experience managing teams through other managers.
• Sound understanding of Payments   

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn 

 Here’s a few of our recent awards: 

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards: 

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.