Continuous Quality Improvement Specialist

This position is funded in part through federal funds.  

The Continuous Quality Improvement Specialist (CQI-S) has the responsibility for monitoring, training, and providing or arranging technical assistance to the county for ensuring the aging and adult services programs are operated in accordance with Federal and State laws, and policies and rules adopted by the Social Services Commission. These programs include Adult Protective Services (APS), Guardianship, Special Assistance In Home Program (SAIH), Adult Placement, and Individual and Family Adjustment Services. Each Continuous Quality Improvement (CQI) Specialist will serve 14-16 counties. APS and Guardianship are critical programs that are governed by NC General Statutes (GS) 108A and 35A. NC is seeing a rapid growth in the number of APS reports made to each county and the number of individuals who are in need of a guardian. The Special Assistance in Home Program is mandated by NC Session Law 1999-237 and is codified in NC GS 108A. Oversight of this program is critical for ensuring compliance with law and policy as well as compliance with the TCL Agreement. The rules and regulations for administration of Adult Placement Services have been adopted by the Social Services Commission based on its authority in NC GS 143B-153; and are filed at 10 NCAC 42A under the provisions of the Administrative Procedures Act. Adult Placement Services are mandated through the North Carolina Social Services Block Grant Plan under the provision of G.S. 143B-l0. Many Aging and Adult Services Programs delivered by county DSS’s are mandated by the Social Services Block Grant Funding Plan (these are Federal funds administered by North Carolina and the plan is ratified by the General Assembly). In addition, this position will be responsible for working with the county in improving their program and directing the CQI process, on and off-site consultation, coaching, review of records, review of data related to performance measures and other metrics, and building professional relationships to improve outcomes for adults, children, and families while remaining in compliance with federal regulations, North Carolina General Statutes, and Administrative Rules and policies.

About NC Department of Health and Human Services: 
 The North Carolina Department of Health and Human Services (DHHS) serves the needs of the most vulnerable of North Carolinians and to accomplish this, we hire only the most dedicated and caring individuals.  Finding qualified clinical professionals to treat and care for our clients is a continual challenge as demand for services grows and the availability of providers struggles to keep pace.  We are seeking a motivated individual who is up for this challenge and is dedicated to our mission of providing North Carolinians with the very best in clinical care.

Compensation & Benefits:
 The State of North Carolina offers excellent comprehensive benefits.  Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).  Employees also receive paid vacation, sick, and community service leave.  In addition, paid parental leave is available to eligible employees.  
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To receive credit for all of your work history and credentials, you must list the information on the application form.  Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all of the following:

The Knowledge, Skills and Abilities listed below, along with the Minimum Education and Experience Requirements, are REQUIRED to qualify for this position.  We will not review resumes in lieu of Experience and Education listed on the application (additional statement below).  Click these links for additional information:  Introduction to the Job Application and  Addressing Knowledge, Skills and Abilities.    

• Advanced knowledge of the Aging & Adult Services programs in North Carolina

• Consultative or supervisory experience in Adult Services Programs to include:  Adult Protective Services,  Guardianship, and Special Assistance In-Home

• Skilled in problem solving; coaching, leadership

Master's degree in a discipline relative to the program from an appropriately accredited institution and four years of related experience; or Bachelor s degree in a discipline relative to the program area from an appropriately accredited institution and six years of related experience; or an equivalent combination of education and experience.

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.

· Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.

· Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.

· If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.

· Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.

Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. Transcripts, degree evaluations and cover letters may be uploaded with your application.

NOTE: Applicants will receive communication via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov..

To check the status of an application, please log in to your NC Government Job Opportunities account and click "Application Status".

For technical issues with your application, please call the NeoGov Help Line at 877-204-4442. If you have a technical issue with your Government Jobs account, please call their Help Line at 1-855-524-5627.