CMH@Home Patient Navigator PT 2026-6652

Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Come be part of our vision as CMH leads in innovation and compassion!  To learn more about CMH, please visit our website at www.cmh.org.

Why Should You Apply to CMH?

• Healthcare of Ontario Pension Plan (HOOPP)
• Group benefits, including health and dental, for full-time employees
• Employee and Family Assistance Program
• Leadership and Quality Improvement Curriculum
• Career Development & Education Grant
• Wellness, & Wellbeing Program
• Diversity, Equity and Inclusion Initiatives

Salary Range: $48.71 - $57.99

Estimated Hours: Saturday, Sunday and Monday; however, flexibility may be required to assist with covering vacations or to support patient flow needs.

Position Summary:

Reporting to the Manager of Medicine Programs, the CMH@Home Patient Navigator is responsible for collaborating with patients and their families to develop high-quality, timely, and cost-effective individual service plans based on patient needs. Utilizing a multidisciplinary approach, the goal is to achieve optimal health outcomes.

The primary purpose of this role is to assist patients in reaching their highest level of functioning and independence, in alignment with their values, priorities, capacities, and preferences for care. The Patient Navigator will determine eligibility for services in accordance with relevant policies and procedures and care pathways.

The Patient Navigator will provide comprehensive clinical services to patients and their families. This role includes crisis intervention, emotional support, consultation, counseling, completing referrals, and connecting patients to appropriate community services. The Patient Navigator will lead efforts to educate and counsel patients and families while facilitating referrals to support services, all aimed at addressing patients’ goals.

The Patient Navigator will liaise between the hospital care team including physicians, primary care and community support services partners including Ontario Health atHome.

Qualifications:

• Bachelor’s Degree in a Health-Related Field Required; Master’s Degree Preferred.  
• Regulated Health Professional with a current and in good standing registration with a regulatory college (ie RN, OT, PT, SW, SLP, RD)  
• Acute care experience of 3-5 years preferred
• Demonstrated knowledge of relevant legislation, including the Health Care Consent Act and Public Hospitals Act

Skills & Attributes:   

• Demonstrated commitment to excellence in patient care, equity and person-centered practices  
• Demonstrated knowledge of policy and procedure development and staff education implementation.  
• Demonstrated experience collaborating with interdisciplinary teams in an acute care environment.
• Excellent interpersonal and communication skills, with the ability to lead interdisciplinary discussions  
• Ability to function effectively in a fast-paced, high-pressure environment.  
• Strong problem-solving, decision-making and conflict resolution skills.  
• Highly organized and detail-orientated with excellent time management and prioritization skills  
• Ability to work both independently and collaboratively within a team  
• Flexibility and adaptability to the changing needs of an acute care setting  
• Demonstrates supportive emotional care to the patient and their family/significant others from all diverse backgrounds  
• Demonstrates emotional intelligence to navigate high-stress situations with empathy, self-awareness, and professionalism, ensuring compassionate care for patients and respectful collaboration with colleagues.  
• Ability to recognize and manage emotions—both personal and in others— Demonstrates trauma informed care to support a positive patient-centered care environment.  

Additional Information:   

• This is a non-union position, with no guaranteed fixed hours. Flexibility is required to meet operational needs.   
• Regular attendance and commitment to professional development is required  
• May be required to attend off-site meetings with key stakeholders or participate in quality initiatives beyond program level.   

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.

We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability.  We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.

To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.

Mari Iromoto Executive Champion Diversity, Equity and Inclusion

Susan Toth, Director of Human Resources

Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH’s AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital’s commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.

We thank all those who apply, however only those selected for an interview will be contacted