Clinical Support Worker
Norfolk Community Health and Care NHS TrustNCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.
Specifically for band 3 roles within healthcare please be aware of the salary threshold required for a certificate of sponsorship to be granted, and that unfortunately overseas applicants who are new to care will not reach the minimum salary threshold to obtain a certificate of sponsorship and therefore your application will be withdrawn.
Job overview
Pineheath Ward delivers quality, patient centred care within our 24 bedded unit, providing rehabilitation to a group of patients with varying complexities of needs including palliative care. We accept adult patients of all ages who have rehabilitation needs. Our patients come to us following medical, surgical or orthopaedic treatment, sometimes directly from their homes.
Opportunities exist for further training and development within the role. You will be joining an enthusiastic, supportive, friendly multidisciplinary team.
The post involves rotation between day/night duties, full/ part time posts are available. Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another.
Praising NCH&Cs compassionate, inclusive and effective leadership at all levels, the CQC observed that our staff are well supported to make positive changes and innovations.
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1. To accurately and promptly carry out the instructions of the Registered Nurse (RN) who is professionally accountable for the delivery of care.
2. To carry out duties as specified within the trust’s Approved Core Task List for Clinical Support Worker (working within assessed competence)
3. To report to registered staff any patient that gives cause for concern or any observed changes in a patient’s clinical condition.
4. To support patient’s emotional well-being by supporting positive conversations, actively encouraging participation in ward-based activities
5. To accurately document all care delivered to patients, including recording documentation electronically on trust systems maintaining confidentiality at all times.
6. To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. Be aware of role in emergency situations and what actions should be undertaken.
7. To be aware of and adhere to all trust policies / procedures / nursing guidelines when undertaking any activities.
8. To make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.
9. To keep the clinical area clean and tidy maintaining a safe environment
10. To adhere to trust infection control procedures.
11. To support relatives under the guidance of a RN.
12. To assist with the discharge process for patients directed by RN and or member of Multidisciplinary Team (MDT)
Working for our organisation
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Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.
Detailed job description and main responsibilities
Communication
1. To welcome patients, visitors, and relatives to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication and respond appropriately.
2. To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within remit and pass on enquiries to the Registered Nurse.
3. Communicate effectively within the nursing team, multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated.
4. To contribute to the handover of the care of patients within the team under the direct supervision of a RN maintaining confidentiality at all times.
5. Report and record using the trust’s systems (Datix) of all incidents, accidents, and complaints to the senior nurse on duty.
6. Use the System One and ICE and other trust systems as required by the clinical area.
Management
1. Take all reasonable steps to ensure the safe keeping of patient’s property in accordance with trust policy
2. Promote a professional, welcoming and uncluttered environment, keeping all storage areas safe and clean and tidy.
3. To share responsibility in the care and maintenance of all equipment in the clinical area.
4. Ensure all waste and soiled linen is disposed of in line with trust policy.
5. Participate in audit under the direction of the RN.
6. Cleaning and checking of beds, lockers, oxygen, and suction equipment in the clinical area following the discharge of a patient and in preparation for admission.
Professional/Educational
1. To ensure up to date with all mandatory (including if appropriate safeguarding and safeguarding supervision) training sessions.
2. To have completed the Care Certificate or relevant experience in a care setting.
3. To be flexible in relation to patient requirements.
4. To continue personal development in relation to identified objectives.
5. To supervise and support new staff and working with local induction programme
6. Maintain up to date knowledge of changes in policies and procedures relevant to the post
7. Participate in training and supervision sessions relevant to the clinical area this could include clinical competences where appropriate
8. Ensure that attendance at an annual appraisal is maintained and document.
Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.
If you need this application in an offline format, please let us know.
Immigration Status - Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.
Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.
Redeployment - Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register.
DBS - If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month’s salary. However if you are registered with the update service this may not be required.
Closing and Interview Dates -This vacancy may close early if sufficient applicants are received.
Data Protection - A privacy notice detailing how we will handle your data is attached to this advert as a document. Your application will be transferred to our recruitment management system (Trac) once the advert has closed and you will receive notification then detailing how Trac will handle your data.
On April 1st 2025, the Boards of Norfolk Community Health and Care NHS Trust and Cambridgeshire Community Services NHS Trust will come together to deliver services as a group, with a singular board operating across both organisations. Both trusts are high performing specialist community health and care providers working in the East of England. Both have a strong track record, with the highest ratings from the Care Quality Commission, best in class NHS staff survey outcomes, and a decade of experience in innovation and clinical development.
The group model provides health and care services to a population of 3.2 million in their homes and neighbourhoods. We provide care that supports people from the very beginning to the very end of their lives.
We will remain two separate employers until further notice, and this role being advertised will be employed by Norfolk Community Health and Care NHS Trust.