Clinical Support Technician 3

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500239 Cytology

Work Shift:

UR - Day (United States of America)

Range:

UR URCB 205 H

Compensation Range:

$20.31 - $27.42

Responsibilities:

Under the direction of the Cytology Supervisors, the Lab Clinical Support Tech III exercises advanced knowledge, judgment and problem-solving skills. Serves as primary resource for general administrative functions regarding specimens, reports, ancillary studies, clerical functions, and patient scheduling.

ESSENTIAL FUNCTIONS

• Manages all incoming telephone calls and faxes. Addresses questions and issues, or triages them appropriately
• Triages special procedure requests, documenting patient history, location of procedure and requesting physician. Alerts appropriate cytotechnologist and pathologist
• Identifies and resolves problems with specimens and patient demographics
• Handles additional testing requests
• Assists with slide filing and patient demographics

MINIMUM EDUCATION & EXPERIENCE

• Associate's degree in Laboratory Sciences and technical training closely related to this position required
• 1 year of laboratory experience preferred
• Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

• Familiarity with medical terminology preferred
• Ability to maintain a friendly and courteous professional manner at all times
• Ability to interact effectively and professionally with co-workers and customers
• Ability to prioritize and maintain focus while dealing with simultaneous requests and/or frequent interruptions

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.