Clinical Support Team Administrator - Talking Therapies
Norfolk and Suffolk NHS Foundation TrustNorfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience
Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).
Job overview
Clinical Team Administrators - NHS Norfolk & Waveney Talking Therapies
Do you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities whilst maintaining a strong degree of confidentiality? Norfolk & Waveney Talking Therapies are looking for an extremely professional, conscientious, calm and confident individual to be a Clinical Team Administrator.
This role will be supporting the Clinical Team. This will involve working closely with professionals and the general public. Working with different electronic patient systems to maintain patient information. This role will offer a variety of tasks, from referrals into Norfolk & Waveney Talking Therapies, making phone calls, updating patient records and general admin support to the clinical teams.
Advert
- Previous administration experience is essential.
- Full training will be given for this role.
- You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems.
- You will be able to evidence a flexible response to service needs and the ability to think creatively.
- Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.
Essential criteria:
- Use of ICT applications/packages.
- Experience of working in a busy office.
- Taking and processing referrals via phone and online and extensive knowledge of all Microsoft packages.
- Dealing efficiently and politely with both internal and external customers in a confidential and confident manner.
- Professional exceptional interpersonal and customer service skills with a dedication to confidentiality are essential.
Working for our organisation
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Detailed job description and main responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
YOUR APPLICATION
We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].
PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.
EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.
As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.
Disclosure and Barring Service Check
This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.